program crashes after installing and trying to launch game

[krrakrjack]

please help me cant install and get game to work
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition Service Pack 1 64bit (build 7601)
Processor Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Ver A08 1.00
Language English (Regional Setting: English)
Physical Memory 6132.504MB
Virtual Memory 2047.875MB
Page File 12263.207MB
Storage C:\ Hard Disk Drive Total Disk Space 451.074GB Free Disk Space 367.434GB
DirectX Version DirectX 11
Graphic Device(s) ATI Mobility Radeon HD 5850
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68A1)
+Maker ATI Technologies Inc.
+Video Memory 1012.703 MB
+Shared Video Memory 2810.252 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1600 x 900 (32 bit) (60Hz)
+Driver atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.14.0010.0716
+Driver Date 1/6/2010 7:17:48 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers / Headphones (IDT High Definition Audio CODEC)
+Device ID {D2C1BE4B-EE11-43AE-A25C-C314C7D87061}
+Device Name stwrt64.sys
+Driver Version 6.10.6241.0000
+Driver Language English
+Driver Date 9/16/2009 12:49:02 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 109 Field of View 0
Input Device(s) {84DCE2A0-0E17-11E0-8002444553540000}
+Name Microsoft eHome Infrared Transceiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {84DCE2A0-0E17-11E0-8004444553540000}
+Name Microsoft eHome Infrared Transceiver
+Notes Axis 0 Button 573 Field of View 0
Input Device(s) {84DCE2A0-0E17-11E0-8006444553540000}
+Name Microsoft eHome Infrared Transceiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {84DF2C90-0E17-11E0-8008444553540000}
+Name Microsoft eHome Infrared Transceiver
+Notes Axis 0 Button 256 Field of View 0
Input Device(s) {56521400-0F43-11E0-8001444553540000}
+Name USB Receiver
+Notes Axis 0 Button 652 Field of View 0
Input Device(s) {56521400-0F43-11E0-8002444553540000}
+Name USB Receiver
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {56521400-0F43-11E0-8003444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {56521400-0F43-11E0-8004444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {56521400-0F43-11E0-8005444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {84F23F60-0E17-11E0-8011444553540000}
+Name Bluetooth Remote Control HID Device
+Notes Axis 0 Button 652 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

,
AMD:CCC-AEMCapturingWindow
AVG Anti-Virus Free Edition 2011
AVG Internet Security 2011
AlienwareOSD
Computer
MSN.com - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AVG PC Tuneup 2011
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.2
Advertising Center
AlienRespawn
AlienRespawn - Support Software
Ask Toolbar
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Command Center
CyberLink YouCam
FINAL FANTASY XI
FINAL FANTASY XI: Chains of Promathia
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XIV
FrostWire 4.21.3
Google Chrome
Google Update Helper
ImagXpress
Intel(R) Control Center
Intel(R) Rapid Storage Technology
Java Auto Updater
Java(TM) 6 Update 24
Luxor 3
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (3.6.15)
Nero 9 Essentials
Nero BurnRights
Nero BurnRights Help
Nero ControlCenter
Nero CoverDesigner
Nero CoverDesigner Help
Nero Disc Copy Gadget
Nero Disc Copy Gadget Help
Nero DiscSpeed
Nero DiscSpeed Help
Nero DriveSpeed
Nero DriveSpeed Help
Nero Express Help
Nero InfoTool
Nero InfoTool Help
Nero Installer
Nero Online Upgrade
Nero Rescue Agent
Nero RescueAgent Help
Nero StartSmart
Nero StartSmart Help
NeroExpress
OSD Setup
PlayOnline Viewer & Tetra Master
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.57.01
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Skype Toolbars
Skype™ 5.0
Steam
The Last Remnant
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Visual Studio 2008 x64 Redistributables
ccc-core-static
neroxml


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe 00000FC0
C:\Program Files (x86)\AVG\AVG10\avgtray.exe 000012C4
C:\Program Files (x86)\AVG\AVG10\avgui.exe 00000558
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000181C
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001368
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00000920
C:\Program Files\Alienware\Command Center\AlienFXHook32Mngr.exe 0000162C
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00000E3C
C:\Program Files\Alienware\Command Center\AlienSense\FATrayAlert.exe 000012A8
C:\Program Files\Alienware\Command Center\AlienSense\FATrayMon.exe 000013BC
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00001214
C:\Windows\SysWOW64\rundll32.exe 00001348
c:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe 00001414

[Grit]

AMD:CCC-AEMCapturingWindow

What is this? An error message pop-up?

The first thing I would try is uninstalling my video drivers, running driver sweeper, then getting the latest ones. Your video driver appears to be more than a year old.

[Tristan]

krrakrjack what have you tried so far?

[krrakrjack]

unistalling avg antivirus shuting down any other programs and reinstalling still no go

[Grit]

20 gil says it's your video driver..

[Tristan]

I agree with Grit, since your video driver is very outdated.
I looked up the newest driver for you:

http://sites.amd.com/us/game/downloa...win7-64.aspx#2

It opens on a tab named "Individual Downloads" if not click that tab! Then download the one on top named:

"Display Driver 58.1 MB 11.2 2/15/2011"

Install it, and don't forget to reboot then try starting the game again.

Note: you should check your Video settings with the FF XIV Config Tool . Just to make sure everything is fine there .

Edit: Though you must wait till the servers are back up -_-'