Hello support peoples,

I'm having a problem where whenever I try to login I immediately get disconnected with the error "Connection with the server was lost." - 10105

I am able to connect to the data centers within the menu and can see my characters, and when I try to log in I sit in a queue, only for this error message to come up when the queue hits zero (the loading screen does come up first but I do no actually seem to log in on my side).

My Internet connection is fine (am able to browse to other websites) and I can ping the Tonberry server (my server) for about 240ms consistently. I also ran a tracert which showed no problems connecting to the server, and the connection status in the menu says "Excellent". But still no logon.

The error started at about 11am local time (about 25 minutes ago, unsure what that is server time.) I was able to play before this with no issues.

I'll post ping and tracert results below. Any ideas?

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Pinging 124.150.157.30 with 32 bytes of data:
Reply from 124.150.157.30: bytes=32 time=244ms TTL=240
Reply from 124.150.157.30: bytes=32 time=243ms TTL=240
Reply from 124.150.157.30: bytes=32 time=243ms TTL=240
Reply from 124.150.157.30: bytes=32 time=240ms TTL=240

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Tracing route to 124.150.157.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 2 ms 3 ms 2 ms lo0.bng1.per4.on.ii.net [150.101.32.65]
3 2 ms 3 ms 2 ms cr1.per1.on.ii.net [150.101.33.30]
4 181 ms 177 ms 178 ms po0-3-0.bdr1.sin1.on.ii.net [203.16.211.229]
5 182 ms 178 ms 182 ms te0-0-0-2.br1.hkg2.on.ii.net [150.101.33.223]
6 185 ms 181 ms 180 ms te0-0-0-1.br1.nrt1.on.ii.net [203.16.211.38]
7 244 ms 265 ms 244 ms as17685.ix.jpix.ad.jp [210.171.224.200]
8 242 ms 267 ms 256 ms 61.195.56.129
9 249 ms 239 ms 243 ms 219.117.144.66
10 244 ms 259 ms 244 ms 219.117.144.45
11 244 ms 243 ms 244 ms 219.117.144.29
12 246 ms 242 ms 244 ms 219.117.147.186
13 242 ms 239 ms 246 ms 124.150.157.30
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