I'm not an expert on statistics, but I'm pretty sure you can't expand a finding like, "90% of our internal team approved it, so 1,000 out of 10,000 players won't like it" because not everyone had a chance to be "picked" to test it. That would be like asking only Republicans who they will vote for in an election, Democrat or Republican, and shocked to find that most are going to vote Republican.

It seems far too much time/effort went into the issue that could have been fixed with a simple adjustment: putting a CD timer on the ability like people have shown. It's almost like, "Man, I got a flat tire. Better replace the car."