AT release i reported a mjor bug for a leve at Drybone, some leve-dodos chased my ass to gridania zone, when they was suppose to run back to spawn location.
Huh? Leve mobs keep chasing you unless they kill you or you kill them.

As for GM service, its deeply integrated to japanese customer service culture. You have your protocol, and you follow it to the dot. flexibility and common sense belong to the trash bin.

I hope that SE would lead the way when it comes to making the change, but its going to be tough.