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  1. 02-21-2016 11:49 PM #1
    FritoBandito
    Player
    FritoBandito's Avatar
    Join Date
    Sep 2011
    Posts
    526
    Character
    Frito Bandito
    World
    Hyperion
    Main Class
    Archer Lv 60

    After switching to DirectX 11 - Error 1012 update required

    I switched to using DirectX 11 yesterday and when I try to transition from the title screen to the character select screen, I get error 1012. This didn't start happening until after I ticked the DirectX 11 toggle on.

    I have followed the steps in this thread, with no success:

    http://forum.square-enix.com/ffxiv/t...are-no-updates

    I do not want to reinstall my game, and I really don't feel like I should have to.

    Here is system info:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Chip\Documents
    FINAL FANTASY XIV - A Realm Reborn G:\FFXIV\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151230-0600)
    SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 10/24/12 09:41:43 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16344.039MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 32686.285MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 27.242GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 159.106GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.758GB SYSTEM_FREEDISC_SPACE 25.777GB
    SYSTEM_STORAGE L:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1049.308GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x679A)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3051.730 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1044.207 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
    SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2015 12:45:12 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x679A)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3051.730 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1044.207 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
    SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2015 12:45:12 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x679A)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3051.730 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1044.207 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
    SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2015 12:45:12 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (VIA HD Audio)
    SYSTEM_SOUND_DEVICE_ID {D0CB0177-25B2-4A1B-A274-99FD613DC5E0}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0300
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/16/2013 3:46:34 AM
    SYSTEM_SOUND Speakers (4- Sennheiser USB Headset)
    SYSTEM_SOUND_DEVICE_ID {6CF7E9D8-F4C4-4619-A062-E1996CF31B6C}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
    SYSTEM_SOUND SPDIF Interface (TX1) (VIA HD Audio)
    SYSTEM_SOUND_DEVICE_ID {83DA48BA-B0D9-4CDE-B8E9-170E49A052DB}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0300
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/16/2013 3:46:34 AM
    SYSTEM_SOUND 1 - KC-4013 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {B736BD5E-2313-4A1F-975D-DFC3E9D6C957}
    SYSTEM_SOUND_DEVICE_NAME AtihdW76.sys
    SYSTEM_SOUND_DRIVER_VERSION 7.12.0000.7723
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/17/2015 7:38:18 PM
    SYSTEM_SOUND SPDIF Interface (TX0) (VIA HD Audio)
    SYSTEM_SOUND_DEVICE_ID {DBA4292D-0485-4C0C-A479-24C6708E708C}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0300
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/16/2013 3:46:34 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {37E95E20-C82A-11E4-8001444553540000}
    SYSTEM_INPUT_NAME XBOX 360 For Windows (Controller)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {FEB72180-5FA3-11E4-8001444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FEB72180-5FA3-11E4-8002444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FEB72180-5FA3-11E4-8003444553540000}
    SYSTEM_INPUT_NAME Razer Lycosa
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FEB72180-5FA3-11E4-8004444553540000}
    SYSTEM_INPUT_NAME Razer Lycosa
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    boot
    Technical Support - Post New Thread - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Shovel Knight
    Adobe Flash Player 20 NPAPI
    DisplayFusion 6.1.2
    Battle.net
    D20PRO
    DivX Setup
    Google Chrome
    VIA Platform Device Manager
    marvell 91xx driver
    Malwarebytes Anti-Malware version 2.2.0.1024
    Microsoft Office Professional Plus 2010
    OpenAL
    Origin
    Dragon Age: Origins
    Fallout 3 - Game of the Year Edition
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    Mega Man Legacy Collection
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    Fallout 3 Patch v1.8
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    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Ventrilo Server
    ModifyRegistry version 0.1
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Platform
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    FreeMouseAutoClicker 3.6
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Qualcomm Atheros Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Games for Windows - LIVE Redistributable
    Google Update Helper
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2005 Redistributable
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    HUE HD Webcam
    Hero Lab 7.5
    NVIDIA PhysX
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    Microsoft Visual C++ 2005 Redistributable
    Microsoft Office Professional Plus 2010
    Definition Update for Microsoft Office 2010 (KB3114563) 32-Bit Edition
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    Security Update for Microsoft Office 2010 (KB3114553) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
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    Security Update for Microsoft Word 2010 (KB3114557) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881029) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2791057) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
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    Update for Microsoft Outlook 2010 (KB3114570) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3085528) 32-Bit Edition
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    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Security Update for Microsoft Visio 2010 (KB3114402) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553388) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2920748) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3055047) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2760779) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3054848) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Security Update for Microsoft Access 2010 (KB3101544) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2878230) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553308) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition

    Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3114555) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB3114396) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Microsoft Office Access MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Update for Microsoft Outlook 2010 (KB3114570) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3085605) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proof (French) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2878230) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proofing (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office InfoPath MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3085560) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Groove MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
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    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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    Google Update Helper
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    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Skype™ 7.18
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00000E68
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001D68
    C:\Users\Chip\AppData\Local\Amazon Cloud Drive\AmazonCloudDrive.exe 00000E0C
    G:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001E04



    Assistance would be appreciated.


    EDIT: I gave up and uninstalled the game. Deleted all folders (including Documents folder). Restarted computer, started the launcher which updated itself just fine. Started the download of the game and it got about 1.5GB of data and then stopped downloading, saying that it couldn't download the patch files. I tried again, and again the same failure.
    (0)
    Last edited by FritoBandito; 02-23-2016 at 03:34 AM.
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