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  1. #1
    Player
    Tiny_Dreamer's Avatar
    Join Date
    Jan 2016
    Posts
    4
    Character
    Tiny Dreamer
    World
    Cerberus
    Main Class
    Conjurer Lv 70

    Payment was taken for sub but no sub days at the Mog Station.

    Hello! I subbed for 180 days via Steam Wallet reactivate plan. About 16 hours ago the payment was taken and i recieved sms notification about that. I haven't mention untill 10 min ago that i dont have sub days. I found it in-game when i looked at the right corner to see veteran rewards(trying all day to create character at Gilgamesh). I decided to check the account information at the Mog Station. And i saw the same: 'days subscribed - 0 days'. When i tried to check subcription plan i recieved such information:

    'The Square Enix Account Management System is currently processing upcoming service fees for billing.
    During this period, you will not be able to do any of the following:

    - Add/Change Subscriptions
    - Retainer Service
    - Update Payment Method
    - Add License for PlayStation®3 Version
    - Add License for PlayStation®4 Version
    - Add License for Windows® Version
    - Add License for Mac Version
    - Add Game Time Card
    - Cancel Subscription
    - Cancel Service Account
    - Cancel Square Enix Account

    These actions will become possible once again after the billing processes have completed.
    We apologize for the inconvenience and thank you for your understanding and cooperation.'

    So, I want to know how much time it will get? I still can log in to my chars. But I'm a little worried. When the info will updated? Or maybe something wrong?
    (0)

  2. #2
    Player
    Tiny_Dreamer's Avatar
    Join Date
    Jan 2016
    Posts
    4
    Character
    Tiny Dreamer
    World
    Cerberus
    Main Class
    Conjurer Lv 70
    Finally i recieved e-mail that the payment was succefully complete. Thank you for your attention This thread should be closed but I couldnt find if I can do it by myself.
    (0)

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