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  1. #1
    Player
    Dayala's Avatar
    Join Date
    Aug 2013
    Location
    Limsa
    Posts
    66
    Character
    D'ayhala Uhn
    World
    Hyperion
    Main Class
    Scholar Lv 70

    Retainer Menu Gone Missing Part 2

    http://forum.square-enix.com/ffxiv/t...u-gone-missing

    As a follow up, this happened again but in a new area and since I have a new PC, I thought I would update the bug.

    Time: 8:15 pm ATL
    Frequency: second time
    World name: Hyperion
    Character name: D'ayhala Uhn
    NPC name: Retainer: Eseer
    Monster name: --
    Class/Level: 59 CRP
    Party or solo: solo
    In-game time: unknown
    Area and coordinates: Summoning Bell - Idyllshire (X6, Y4)
    Steps:
    1. Opened Crafting Menu
    2. Summoned Retainer (Esser) 2nd retainer on the list
    3. chose "Entrust of withdraw items"
    4. Connection Sending hit 0
    5. Retainer menu lagged
    6. Retainer menu disappeared, could only see my inventory but my inventory name was changed to retainer. Unable to escape out of retainer mode, unable to move. Still able to trade to retainer and did not lose items when reloaded.
    7. I was able to get out of menu but unable to exit retainer system, no Retainer Menu re-appeared.
    8. Had to hard reboot the game to be able to reset. Had to end .exe file in process menu.
    <*Add more steps if necessary>

    Connection Specs
    - Type of internet connection/provider: Cable DSL (Rogers Canada)

    PC Specs


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Owner\Documents
    FINAL FANTASY XIV - A Realm Reborn A:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10586.th2_release.160126-1819)
    SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 2401
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16325.637MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 18757.637MB
    SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 607.679GB
    SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 880.222GB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.018GB SYSTEM_FREEDISC_SPACE 153.877GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.6191
    SYSTEM_GRAPHICS_DRIVER_DATE 2/8/2016 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {20C3C5F6-723E-4B71-901A-B28A1E545A24}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.10586.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/29/2015 00:00:00
    SYSTEM_SOUND Headset Earphone (4- Afterglow Universal Wireless Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {9D66CAE9-96E7-46FC-BC3A-AD8C65F6ECFA}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.10586.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/29/2015 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {E5DD4A13-9075-4D9C-BB20-D7B5FD13EF73}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.10586.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/29/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8EA11B80-CFC8-11E5-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8EA190B0-CFC8-11E5-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8EA190B0-CFC8-11E5-8003444553540000}
    SYSTEM_INPUT_NAME Wired Keyboard 600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0E129270-CFD5-11E5-8003444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8EA31750-CFC8-11E5-8004444553540000}
    SYSTEM_INPUT_NAME Wired Keyboard 600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C142F610-D06A-11E5-8003444553540000}
    SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C1431D20-D06A-11E5-8006444553540000}
    SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8EA3B390-CFC8-11E5-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8EA3B390-CFC8-11E5-8006444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Skype™ -
    Retainer menu gone missing - Google Chrome
    Store
    Phone Companion
    Settings
    Settings
    Windows Shell Experience Host
    Store
    Phone Companion


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Bamboo Dock
    Adobe Community Help
    Fraps (remove only)
    Google Chrome
    NVIDIA Stereoscopic 3D Driver
    Origin
    Steam
    Mass Effect
    Transistor
    Mass Effect 2
    The Witcher 3: Wild Hunt
    FINAL FANTASY XIII
    FINAL FANTASY XIII-2
    Movie Studio 13 Platinum - Steam Powered
    LIGHTNING RETURNS: FINAL FANTASY XIII
    Fallout 4
    Oxenfree
    Dragon Age: Origins - Ultimate Edition
    WebTablet IE Plugin
    WebTablet FB Plugin
    WebTablet Netscape Plugin
    Bamboo Dock
    Pivot Pro Plugin
    Microsoft_VC90_ATL_x86
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft_VC90_CRT_x86
    SDK
    Microsoft_VC80_ATL_x86
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    HP Display Assistant
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Adobe Photoshop CS2
    FINAL FANTASY XIV - A Realm Reborn
    Adobe AIR
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Adobe Community Help
    Dragon Age™ II
    Mass Effect™ 3
    Google Update Helper
    Microsoft_VC90_MFC_x86
    Microsoft Visual C++ 2005 Redistributable
    Adobe Stock Photos 1.0
    Apple Application Support (32-bit)
    Adobe Common File Installer
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Bamboo Dock
    Adobe Photoshop CS5.1
    Microsoft_VC80_CRT_x86
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    PDF Settings CS5
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft_VC90_MFCLOC_x86
    Adobe Bridge 1.0
    PCLinq5
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Dragon Age™: Inquisition
    Adobe Help Center 1.0
    Jade Empire
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Skype™ 7.18
    Apple Software Update


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    A:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001288
    A:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002138
    A:\Steam\Steam.exe 00000740
    A:\Steam\bin\steamwebhelper.exe 000003C0
    C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe 000011A4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001B58
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000015A8
    C:\Program Files (x86)\Portrait Displays\HP Display Assistant\DTHtml.exe 00001CC4
    C:\Program Files (x86)\Portrait Displays\Pivot Pro Plugin\floater.exe 00001E2C
    C:\Program Files (x86)\Portrait Displays\Pivot Pro Plugin\wpctrl.exe 00001CA8
    C:\Program Files (x86)\Skype\Phone\Skype.exe 00001198
    C:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkypeHost.exe 00002374
    C:\Users\Owner\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002424

    =======


    Laptop Model Name: N/A - Desktop
    Laptop Model Number: N/A

    Gamepad Manufacturer: --
    Gamepad Model Name: --
    Gamepad Part Number: --

    Browser Information
    - Name and version of the browser currently in-use: Chrome
    - Internet Explorer Version: ---
    (0)
    Last edited by Dayala; 02-19-2016 at 09:48 AM.