I purchased the Before the Fall OST a few weeks ago, mostly for the Primogs minion code that the store page currently says it comes with. My OST arrived and I happily unwrapped it in the search for the code that would no doubt be within. Unfortunately the only thing I found was a 16 digit code for the Japanese Square Enix Store that I can't use, with no minion code in sight, I sent out a customer support ticket asking about it.

The first response I got from Customer Support simply told me "The OST isn't available until 2016 - 02 - 24 and that's why you haven't received your minion code yet."

Dumbfounded by how, when I said "Before the Fall OST" and "Primogs minion code", the Customer Service rep assumed I was talking about the unreleased Heavensward OST, I sent a reply explaining the situation a second time.

The next response included a picture of the OST with an MS painted circle around the spine of the OST where the code SHOULD have been included (But wasn't).