Computer Random freezing crashes

[odintius]

I can barely even play this game put setting to low done every update to drivers I can and nothing seem's to help the random freezing where I have to force shutdown my pc. My computer can handle pretty much any other game except this one for some strange reason here the info hopefully when v2.0 comes out this issue will go away because atm I'm done trying to figure out why this keep happening just to this game and not other's.

Alienware ALX Aurora
Microsoft Windows 7 Ultimate Edition 64bit (Build 7600)
Intel(R) Core (TM) i7 CPU X980 @ 3.33GHZ
Logical Core Count 12 Physical Core Count 6
Physical Memory 6134.895MB
Virtual Memory 2047.875MB
Directx Version 11
ATI Radeon HD 5700 Series
Catalyst Control Center

[Eunys]

Please run dxdiag and post it here, also bit more detail on what's running while you're playing FFXIV.

You can also try these forums:
http://en.community.dell.com/owners-...re/f/3746.aspx
http://alienwarearena.com/

I've read many times Alienware has issues with games because of Dells laziness in poor driver/temperature control/bios support etc... So other alienware users may be able to help out more if members here can't once you give a bit more info.

[Drako]

Wow so your computer is freezing up in its entirety? When it freezes up do you still hear audio from the game? Also are you using full screen or windowed mode? Some games(like this) require a lot more from the gfx cards. And the way ATI cards react when they are under high stress(getting hot) is it resets the video driver. This results in the screen either freezing solid, or going black. Newer models seem to tend towards the former. Anytime i have a driver lockup like that, in windows 7, i just ctrl+alt+del, which usually pulls me out of the game, and i can go back to it and shut it down, cause it will be locked up. I'm not sure if a solution could be made here. With these issues, assuming its load/heat issues, only thing you can do is turn settings down on the game, and/or get better airflow for the GFX card.

[odintius]

System Information
------------------
Time of this report: 10/19/2011, 10:27:39
Machine name: ODINTIUS-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Aurora
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 6144MB RAM
Available OS Memory: 6134MB RAM
Page File: 2547MB used, 9720MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_25431002&REV_00
Display Memory: 724 MB
Dedicated Memory: 2009 MB
Shared Memory: 2811 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0664
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1091 (English)
Driver Version: 8.881.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/28/2011 14:39:14, 852992 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BF8-11CF-F177-4905BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x25431002
Revision ID: 0x0000
Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.881.0.0ci\ven_1002&dev_68b8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[odintius]

Wow so your computer is freezing up in its entirety? When it freezes up do you still hear audio from the game? Also are you using full screen or windowed mode? Some games(like this) require a lot more from the gfx cards. And the way ATI cards react when they are under high stress(getting hot) is it resets the video driver. This results in the screen either freezing solid, or going black. Newer models seem to tend towards the former. Anytime i have a driver lockup like that, in windows 7, i just ctrl+alt+del, which usually pulls me out of the game, and i can go back to it and shut it down, cause it will be locked up. I'm not sure if a solution could be made here. With these issues, assuming its load/heat issues, only thing you can do is turn settings down on the game, and/or get better airflow for the GFX card.

No the audio does a weird sound not regular it totally freezes my computer even ctrl alt delete option is unavailable I have to force shutdown my pc. In game I've put my fps down to 30 and and its even in window mode so I could check to see the temp of my computer and turn up my fan's to keep it cool as much as possible on I remember before the fps control function it was like 79 degrees with 30 it went down alot.

[odintius]

As for background stuff running mostly is my firewall which ive checked and made sure it open for any game really I play and then Alienware control center for my cooling etc and java automactic updater, dell backup is up to about it besides internet im using.


Appricate any help you guy's can give thanks! Any recommendations on what computer I should get to play smoothly then because I'd really like to play more than 5-20minutes :P

[Drako]

Interesting I havent had that kinda of GFX hang in awhile. At least not sense my X800xt. It sounds like the GFX card itself is shutting down, and causing the whole OS to hang. It can still be overheating tho, very good chance. Back when I had alot of issues with this, I set up my GFX fan to 100%, back then i had to use ATItool, but I'm pretty sure the newer drivers let ya do that now. Another concern, which i really hope it isn't it, would be a power issue. Its common for the OS to freeze in this manner if there is a sudden loss of power to any random component due to a PSU not being able to provide power during a full load situation. I wonder what kind of PSU it has in that comp. I'd expect a reputable company such as alienware to insure the PSU they put in a comp can easily meet the demands of the rest of the computer, under full load..

[Eunys]

Well first thing you can try is updating your Graphics drivers to the newer 9/28/2011 ones. Depending on what you mean as other games (if they are other graphically intensive games on high settings) it probably isn't a heat issue. Try the drivers update and get back with us.