Latency issue?

[Ganvire]

Hello everyone.

A friend of mine who is currently playing the game with me has been experiencing weird latency issues as of late that cause her receiving to drop to 0. She can still play the game and communicate, but all NPCs/players/mobs disappear from the screen. She has checked numerous PC-side programs such as her firewall, but they don't seem to be the problem. Would anyone happen to know how to fix this? Sorry if I'm a bit vague.

[AreeyaJaidee]

I am having same issue. game is almost unplayable for me and my wife. The game stops moving completely.

[Jason33w]

The devs are looking into this issue please go to this thread:

Constant Disconnects for Many People can we please get some info?

... and provide the following information:

1) User Environment
1. – Operating System? (IE: WinXP, Vista, Win7, 32bit? 64bit?)
2. - Antivirus program? (IE: Windows Defender, AVG, etc)
3. – Internet Service Provider?
2) Exact Error Message
3) Frequency of 30002 Error?
4) What area were you in when the error occurred?
5) What were you doing when the error occurred? (What type of actions, movements, etc)
6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
7) Estimate number of characters that were near you at time of error?
8) Were you able to log back into FFXIV after the error?

The information provided will be helpful for the Development Team to find a resolution to this issue.

[SE_James]

Unfortunately Jason33w is incorrect. The purpose of that thread and my inquiry is to investigate a specific error, a ‘30002’ error that many people are receiving. General latency issues, while problematic, are not what I’m looking for in that particular thread.

For general latency issues, we have a Knowledge Base article available on the SQUARE ENIX Support Center website, that may be of assistance. I have provided a link below:

What do I do if I’m experiencing connectivity issues?