PlayStation.Blog Exclusive Q&A: Naoki Yoshida Details FFXIV’s New Mentor System

[SecretCrowds]

http://blog.us.playstation.com/2016/...mentor-system/

Q: Thank you for taking the time for this Q&A, Mr. Yoshida. FFXIV is a global phenomenon with players in Japan, Europe, North America, Korea and China on PS3, PS4, PC and Mac. To support and offer players constant content updates, you must be a very busy man! Do you get any sleep at all?

A: Hello, PlayStation.Blog readers! I’m Naoki Yoshida, the producer and director of FFXIV. Luckily (?) I got the flu on 5th of February, so I’ve been stuck at home since then! But as we were in the middle of the final checks on Patch 3.2 content, I asked to be given access to the development servers from home and worked “comfortably” checking the new content from there!




Q: The mentor system is going to be introduced in Patch 3.2, which hits the FFXIV servers on the February 23rd. Can you tell us roughly what the mentor system is and why you have chosen to implement this feature?

A: “Mentor” is a special status for experienced players, who are only able to call themselves mentors after obtaining certain achievements and meeting certain criteria. Mentors are players who support beginners who have just started their adventures in-game and answer their questions from the standpoint of a seasoned veteran. Mentorship is also a new element to help those who role play and to further enhance the player community. With the arrival of Patch 3.2, a special chat channel called the Novice Network will be added to each world. This chat channel can only be used by mentors and new players who have played the game for less than 40 hours. The purpose of this channel is to offer a place for new players to ask mentors about the game and for mentors to give answers to their questions. To eliminate the prospect of any malicious RMT (Real Money Traders) from invading the chat channel, we made it so only mentors can invite new players into it. On top of that, when a mentor and new player form a party, they will both receive an experience point bonus. In addition to this, a special duty roulette called “Duty Roulette: Mentor” that is only available for mentors will be added. This roulette will grant a priority on matching mentors with new players or players who haven’t beaten the specific dungeon or trial yet.
MMORPGs offer a huge amount of content and gameplay systems, so I can imagine how playing one could potentially be overwhelming for some players, especially when they play an MMORPG or online game for the first time. However, the introduction of the mentor system with this new patch enables veteran players to proactively support those who have started the game recently, creating an opportunity for both veteran players and rookies to meet and get to know each other. Now is a very good time for anyone who hasn’t played the game before to begin! To any experienced players out there, I’d love for you all to support our new players. I’m also ready to be a mentor on my personal character.




Q: That’s pretty cool, and I’m sure many new players will appreciate this. So, how will I, as an experienced veteran adventurer of Eorzea, be able to sign up to be a mentor? Are there any tests or trials I have to master, to test my mettle?

A: As I mentioned earlier, players need to obtain certain achievements to be a mentor. Requirements for those who are geared towards battle content are:
At least one level 60 job in each role of tank, healer and DPS
To have completed a total of more than 1,000 dungeons and trials and…
… to have received 300 or more commendations
If your expertise is more focused on gathering and crafting, your requirements will be:
At least one level 60 class in both a crafting and gathering class
To have crafted over 100 collectables, and…
… to have gathered 300 collectables
By fulfilling either one of these two requirements, you will be able to become a mentor by speaking to a certain NPC.
Final Fantasy XIV Heavensward Patch 3.2




Q: Sounds like quite a challenge! Will I get any benefits from becoming a mentor?

A: The basic concept behind the mentor system is to allow players the ability to volunteer their time, which can also be seen as a form of role-playing. However, mentors will also be able to get special achievements and titles after you use the mentor roulette at certain number of times. In the future, we also plan to add special rewards after obtaining certain achievements.
That being said, we made the amount of rewards for mentors small to reduce the number of players who may become mentors purely to get their hands on rewards. I think the biggest reward for a mentor is that they can see how new players grow and become fully-fledged adventurers! Well, at least I’m looking forward to witnessing these moments!

Q: Well, good deeds are best rewarded with a smile! Now, imagine I am a completely new player who has just logged into the game for the first time. Will the game introduce mentors to me? How will I find them?

A: Players out in the field or in towns have a name-plate above them and mentor characters will have a crown icon next to their name, so it will be easy to spot them. New players have a sprout icon next to their name instead. By just being in the Novice Network channel, you’ll see many mentors logged in so feel free to simply ask them some questions. They will answer your questions wherever they are and they may even run to your aid!





Q: Ah, easy to pick up then. So, now I’m a new player with a mentor. How does that influence the way I play? Is it possible to reward or rate my mentor for giving good advice?

A: If you and your mentor form a party and go into a dungeon, both of you will gain more experience than usual. This will also happen when you participate in Full Active Time Events (FATEs), which appear in the open world. Also, a lot of mentors will be knowledgeable about the combat basics of the class, job and role that you play, so just ask them if you are unsure of something and they’ll give you great advice. When you get closer to mentors, they may also invite you to a Linkshell or Free Company that they are already a member of.
If your mentor does a good job, please be sure to thank them! We believe your words of gratitude and encouragement will mean more than any in-game rewards, and make their mentor status something to be proud of.




Q: That’s awesome – will that work together with the recruit-a-friend program? If my friend is a mentor, that is. Can new players with the free trial use it as well?

A: If you are certified to be a mentor, of course. All players with a playtime of under 40 hours can benefit from the mentor system.




Q: Sounds like an impressive new feature that will make life much easier for new players! But that’s not the only thing which will help them that’s coming in Patch 3.2, is it? What exactly is the “Hall of the Novice”?

A: The Hall of the Novice is a place for new players to do some training and to earn knowledge of the game systems before moving on to dungeons. It features two elements: One is a series of challenges that allow you to train and play, and the other is a building packed with helpful NPCs that offer game tips. Both are available for players when they reach level 15, just before you enter the first dungeon while doing the main scenario. Just follow the main scenario and you will be guided there eventually. With the training mode, you will be able to learn the basics of playing in a party for each of the three roles: Tank, Healer and DPS while learning the ropes as you play. After completing the training modes, you will be rewarded with cool gear, so I recommend that you first clear all the content the Hall of the Novice has to offer before you enter the first dungeon.




Q: Well, that sounds like a fantastic addition to the game that will make it easier for new adventurers to find their way in Eorzea. Thank you once again for taking the time to speak to us. We’re looking forward to Patch 3.2 and beyond!

A: The development team is in the middle of making final adjustments to content ahead of the release of Patch 3.2, the first major content update in 2016. Our only enemy is influenza! :P We’ll do our best to get through this tough time and deliver the new update to you all. Thank you everyone and see you in Eorzea!

[Arrius]

Remember, kids : Do your undersized Ifrit normal to get that 1000 dungeons achievement for the mentor requirement! Only 25 seconds per run needed~

Because apparently SE didn't thought it through with this.

[MilesSaintboroguh]

I can see why Yoshida would delay the rewards for mentors. If all the rewards were in at the start, everyone would flock to it to farm for the stuff and then ditch the system once they got their toys.

Remember, kids : Do your undersized Ifrift normal to get that 1000 dungeons achievement for the mentor requirement! Only 25 seconds per run needed~

Because apparently SE didn't thought it through with this.

If you don't have 1000 completed runs by now, you either took many long breaks or got a really late start on the game. You should easily have 1000 completed runs at this point thanks to the daily grinds and the Animus/Zodiac related content.

[PArcher]

Remember, kids : Do your undersized Ifrift normal to get that 1000 dungeons achievement for the mentor requirement! Only 25 seconds per run needed~

Because apparently SE didn't thought it through with this.

If you don't have the 1000 instances completed, I'm sure you also don't have the commendations needed...or all three roles at 60.

[Arrius]

If you don't have 1000 completed runs by now, you either took many long breaks or got a really late start on the game. You should easily have 1000 completed runs at this point thanks to the daily grinds and the Animus/Zodiac related content.

Started 2 weeks before HW, I got the roles on 60 and 800+ commendations, but right now I am at around 950 dungeons completed.

[Azper]

Not to be a downer on this system, as I like the idea behind it, but with them holding off on the material rewards for an unknown amount of time, I fear the Mentor Roulette being vastly underutilized if there isn't some sort of substantial tome reward for a majority of players. It's like running Leveling Roulette when you're 60--no one does that.

I also hope trolls or gil sellers don't abuse the system to run amock in the designated new player channel.

[Arrius]

Not to be a downer on this system, as I like the idea behind it, but with them holding off on the material rewards for an unknown amount of time, I fear the Mentor Roulette being vastly underutilized if there isn't some sort of substantial tome reward for a majority of players. It's like running Leveling Roulette when you're 60--no one does that.

I also hope trolls or gil sellers don't abuse the system to run amock in the designated new player channel.

Successfully having instructed a new player should be it's own reward.
But people rather like having material compensation for something like this, sadly.

[MilesSaintboroguh]

Started 2 weeks before HW, I got the roles on 60 and 800+ commendations, but right now I am at around 950 dungeons completed.

Should be easy for you to get the last 50 then. Even if you don't have 1000 runs done, it doesn't mean you can't go out of your way to help people in your own way.

Not to be a downer on this system, as I like the idea behind it, but with them holding off on the material rewards for an unknown amount of time, I fear the Mentor Roulette being vastly underutilized if there isn't some sort of substantial tome reward for a majority of players. It's like running Leveling Roulette when you're 60--no one does that.

I also hope trolls or gil sellers don't abuse the system to run amock in the designated new player channel.

As I stated before, throwing in all the rewards at the start will very likely have a rush of players swarming in and rushing the system just to get the shiny things and then bugger off once they get them all, leaving new players to fend for themselves. Those that really want to help others will do so without the need of a reward. You'd also be quite wrong to assume LV60 players never touch the leveling roulette since I have ran it many times before for the tomestones or boredom. And hey, at least it's not Satasha spam anymore.

As for trolls or RMTs, those are easy to deal with. I have yet to see RMTs reach LV60 and even if they did get there, it's too much work just to get all that way to spam some advertisement when they have much easier methods of doing so. Legit mentors can still invite newbies to the private channel directly to filter RMTs as Yoshida stated. Trolls can be reported so you don't have an excuse to complain about them.

[Azper]

But people rather like having material compensation for something like this, sadly.

Which is exactly my point. For a lot of people, if there's no carrot at the end of the string, why bother? I'm not saying that's how I feel or everyone does, but it could put off a lot of people right from the start when they're trying to get this new idea off the ground. Are achievements, titles, and the satisfaction of promoting and strengthening the community enough? Time will tell.

[Reinha]

If you don't have the 1000 instances completed, I'm sure you also don't have the commendations needed...or all three roles at 60.

I have 800+ comms and 6 jobs at 60 and only ~800 instances. The only fate farming was bard 50-60 for Anima, in case the thought crossed your mind. It's very possible to have all the other requirements twice over without getting 1k instances.

Already played a year as well so I wouldn't consider myself new. Bear in mind a year only has 365 chances of a daily capped tome roulette, so reaching 1k requires either farming gear, farming ponies or heavy amounts of dungeon leveling. It's not trivial for people who don't focus on farming pve content. (Although it's not exactly hard either, since y'know... Ifrit.)