issue not resolved: Beast timers not resetting

[LunaAshenfall]

So as the title informs, I have been unable to complete my beast tribe quests or hand ins, none of it because the timer for beast tribes only will not reset.
It has been five plus days now, I have contacted SE support and now out of desperation I am hoping to have someone at least respond.

Thus far I have reported a bug in-game three times as directed.
I have emailed into SE support through their website which then had a "GM" email back, informing me that it was not a direct response email or even an individual email back but simply their normal 'email to all, doesn't matter the problem' email that told me simply to check out their FAQ to see if it will fix my issue.

I'm at this point of dissapointment over zero customer contact for issues where its ruining my enjoyment of the game.

So here is me hoping posting on the forums for some help.

Server: Faerie
Character: Luna Thalas