Quote Originally Posted by Naraku_Diabolos View Post
In-game surveys are for alpha and beta testing, and only a handful of developers do that. FFXIV is released. The only feedback the dev team will take is if it is posted on the forums. That is what the forums are used for. Feedback. If you have concerns or want to give the developmental team ideas or suggestions, that is what the forums are for.
You say that like it's an absolutely truth of the universe. The forums have lots of uses besides pure feedback (a place where the community can discuss things for example. Do you think the lore forums are there for feedback?) and feedback can come from sources other than the forums (the in game suggestion box and talking to/watching fans at fan festival). Just because ongoing surveys aren't frequently used in MMOs doesn't mean they don't have merit.

After all, what purpose do they serve in alpha/beta? Wouldn't it serve that same purpose for a released MMO?