Can we get a poll at the end of every content patch?

[Derio]

I think it should be in game but it should be sent to players who have had 6-7 months of continuous subscription. Allowing people who have experienced the patch including the break between patches as well. Simply because the data would be skewed if you asked someone who just started the game 2 months before the patch when they didnt even experience the last patch.

In other words there needs to be conditions met before you ask players. And the poll should be 3 weeks- month after the launch of the patch. Giving players plenty of time to try out all the content in the patch.

However avoiding skewed data has to be a primary focus, otherwise the poll is pointless.

[StrejdaTom]

I just wanted to add my support to his idea.
It works pretty well in BnS and it wouldn't have to be ingame, even some link in launcher would suffice.

[Kaurie]

However avoiding skewed data has to be a primary focus, otherwise the poll is pointless.

I think, generally speaking, the best way to refrain from having skewed data is to avoid tampering with the sample. Having restrictions on the survey will result in skewed data, because you'll only get a subset of the playerbases opinion.. They need 6-7 months active sub. What if I have played for years, but take every 5th month off for whatever reason. I may have a very good understanding of the game and of the patch, but can't fill in my feedback. Conversely, someone could have subbed, forgot they subbed and have 6 months active sub but barely if ever logged in.

Outliers will naturally occur when taking these samples, and the devs have more data than just the survey(s) to look at.

If this were implemented, it needs to be ion the launcher not in-game. For all those saying it has to be in game, no it doesn't. It belongs in the launcher at most I'd suggest putting the survey on a tab at the Mogstation personally.

Someone said something about it needing to be in game for those who think the game has to be there 24/7 except maintenance. Sorry, I find that an incredibly thin, and very sad justification.

Leave the game to the game, we don't need clunky immersion breaking serveys in-game. I'd prefer not to see them in the launcher, but that would be preferrable to in-game at least. At the end of the day, we all have to visit the luncher page from time to time, and most of us have to use the MogStation occasionally to update subs and such like. This doesn't nneed to be in game at all.

Hell, send a survey to the registered email address on the account, that would be my most preferred option for a survey.

I certainly do NOT want to see a damned survey window poipping up in game after I complete every achievment worthy thing. It's bad enough that every cutomer service number you call pushes a survey, I do not want a damnable survey in the game at all.

I understand your desire for immersion, but they could add it in a similarly immersive way to plenty aspects of the game. IMO a lot of the UI is not very immersive, the neon colours and lights associated with the party menu and HP bar seem very off in a fantasy mmo to me. The party finder and duty finder windows are definitely immersion breaking. The nameplates above peoples heads are immersive breaking. In fact, I can't think of a single UI element that isn't immersion breaking, yet we have a lot of UI elements.

The surveys could be added in several ways. They could be added like a log under our Character Logs (hunting, crafting, challenge etc), they could be a survey that is filled out at a specific location (maybe there is an NPC/building in Ishgard who takes feedback), or they could have the surveys moogle mailed to you. If not moogle mailed, you could receive a notification in your chat window that a survey is available (similar to when your retainer sells something for you).

If the survey was placed in the Launcher, there would be an added limitation on the response rate which would skew the data. If we want good data, we need to make the surveys as easily accessible as possible. However, we would want to balance that with being unobtrusive (which i think my previous paragraph addresses).

[Nezerius]

This isn't actually what I suggested though.

Re-read your post on page 1, it certainly seems to suggest a survey after nearly every activity, with the possibility of a survey log (which I think would be silly in itself).
Your post indicates a survey happening after finishing Castrum, after a first match in the Feast, after clearing a floor, after clearing a dungeon, etc.

These are all questions that can be part of an overall patch survey given out a few months after a major patch release, you're just not thinking far enough than ""How did you feel about the patch." -> Disappointed. OK..?"

Well there is at least 1 game I know of that has in-game surveys and is not in beta. However, surveys are amazingly useful tools. Places like Walmart and McDonalds (I know, such horrible business models who have had an utter lack of success, but examples no less), print out surveys on like every receipt to receive customer feedback. Each of these surveys are usually coupled with a "Win a $1000 Gift Card" type incentive.

This is an MMO, not a fast food chain, not a store chain. An MMO doesn't need a similar rate of surveys, just once every major patch is enough.

As I mentioned above, majorly successful international businesses offer survey incentives. I am sure they have done their research to know if this is a good idea or not. In terms of FFXIV, I think everyone that plays cares enough about the game to answer with something better than C. If for nothing else but avoiding accidentally swaying the development team in a way they do not want.

I think you think a bit too highly of the playerbase. There's plenty who just don't care about giving feedback like this, who will just ignore the surveys. They just play the game for fun, when they stop having fun, they just move onto another game.

[myahele]

I think we do need another poll similar to what the devs did in 1.0 and whose data was used to make 2.0

As of now, the devs collect the data themselves (they probably have the tools) and just makes decisions from that info.

Yes, we do have occasion community reps responding to our posts and say that they'll rely it to the dev team ... but is that enough now?

Certain 1.0-like polls wont hurt them?

[Kaurie]

Re-read your post on page 1, it certainly seems to suggest a survey after nearly every activity, with the possibility of a survey log (which I think would be silly in itself).
Your post indicates a survey happening after finishing Castrum, after a first match in the Feast, after clearing a floor, after clearing a dungeon, etc.

Indeed the part I was arguing against is the idea of a pop up. I never suggested it pop up. I was suggesting it be after specific activities, but not necessarily every activity.

This is an MMO, not a fast food chain, not a store chain. An MMO doesn't need a similar rate of surveys, just once every major patch is enough.

It's a business which is selling a product to a consumer. There are a lot of similarities. Consumer satisfaction is not limited to retail and fast food.

I think you think a bit too highly of the playerbase. There's plenty who just don't care about giving feedback like this, who will just ignore the surveys. They just play the game for fun, when they stop having fun, they just move onto another game.

I think there will be plenty of people who do no fill it out, fill it out incorrectly and troll it. However, I think the majority wouldn't, and they would be cast as outliers. Regardless, I also think that decisions wouldn't be based solely off the surveys, but they would simply help fill in knowledge gaps of their already vast amounts of data.

[TimelessShine]

Can a admin please respond ?