This is true to an extent, but just about every MMO has more than one class option for a particular role, with additional choices layered on top of that. While FFXIV is somewhat unique in allowing the leveling of multiple jobs on one character, its predecessor, FFXI still had player choice added to it (through Merit Points, though also through a wider variety of available gear), despite having the same basic job system. FFXI actually just recently added another customization system for each job, in fact (the newer Job Points, which are similar to but distinct from Merit Points).
The game does already have elements of choice, but they are not particularly novel or engaging when compared to other MMOs. It's just a matter of finding ways that customization can be added without undermining game balance, which is something that needs to be done carefully—something I admit even if I'm definitely in the pro-customization camp.



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