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  1. #1
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90

    Error lunching OSX version of FFXIV

    I get the following Error when opening the OS X version of FFXIV and then the app crashes:

    FFXIV Launcher

    A system error has occurred: -21.
    http://frontier.ffxiv.com/version_3_...=2016-02-02-06
    (0)

  2. #2
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90
    And here it is again. I'm still getting this error and makes FFXIV crash... Happened to me 7 times today before I was able to log in to the game.

    (0)

  3. #3
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90
    Guess there's no solution to this?
    (0)

  4. #4
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90
    And here we go again. Getting the same error over and over. Guess unable to start and crashing on start are not considered problems since this post has been written a while ago with the error I am getting. URL from error reflects today's date.

    (0)

  5. #5
    Player
    Nojolux's Avatar
    Join Date
    Feb 2016
    Posts
    4
    Character
    Amatsu Harukaze
    World
    Ultima
    Main Class
    Sage Lv 90
    I just asked where the new version was purchased for mac as it is not in the store, are you using that? .Where you bought ?.
    (0)

  6. #6
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90
    If you install the first version available for mac and try to upload it , the game will ask you to download a newer version of the installer before you can proceed with the update. This answer doesn't resolve the problem I am having tho. For future references use your own technical support on the topic you are looking for.

    For example like now:

    FFXIV Launcher

    A system error has occurred: -21.
    http://frontier.ffxiv.com/version_3_...=2016-02-24-06
    (0)

  7. #7
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
    Posts
    483
    Hello Reih,

    It may be possible that you encounter this error when your network changes.
    We don’t know what your exact network setup and configurations are, but we can suggest the following actions that may help.
    1. If you are using both wired and wireless connections, it may help to use only one connection.
    2. If you are on a DHCP, it may help to switch to a static IP.
    3. If you are using a proxy server, it may help to disable it.
    Caution: By changing ANY network settings, you can introduce security risks. We recommend that you evaluate the risks within your own environment before making any changes.

    We apologize for the inconvenience this has caused for you. If you are still experiencing an issue after trying the method above, please contact our support center at support.na.square-enix.com for further assistance.
    (0)

  8. #8
    Player
    Reih's Avatar
    Join Date
    Oct 2013
    Posts
    142
    Character
    Dys Topia
    World
    Ragnarok
    Main Class
    Sage Lv 90
    Thank you for the reply Qeepel. It is strange since I only use one way to connect to the internet through this computer. I'll open a ticket and see if there's something else that can be done.
    (0)

  9. #9
    Moderator Soembric's Avatar
    Join Date
    Feb 2015
    Posts
    19
    Hi there Reih,

    Depending on your network environment, you may have to attempt our suggested actions a few times to resolve the issue.
    By changing ANY network settings, you can introduce security risks. We recommend that you evaluate and understand the risks within your own environment before making any changes.

    If you continue to experience this issue, we have sent an e-mail to you at your registered e-mail address from our Support Center. Replying to that e-mail with the requested information will allow us to further assist you.

    Thank you for your patience!
    (0)