Stutter Stepping?

[worldofneil]

My packet loss reports would disagree with you. Packet loss that doesn't happen while connected to any other service on the internet.

Because the Internet isn't located in a single place. Everywhere you go will take different routes to get to wherever it needs to, and in this case, it goes via L3 to get to Square Enix.

there's a very long sticky thread at the top of Technical Support all about it.

There is indeed, full of people with the same routing problem (most of which are the same ISPs). It might be an officially created thread, but it's not claiming responsibility, it's just there so for the people that don't understand SE are appearing to do something instead of nothing (although ultimately they have no control over L3 so all they can do is tell them it's a problem, they can't fix it, SE isn't L3's customer).

And you forgot to mention the third option, which is unsubscribing.

True, although I didn't think that was much of an option

If 80% of your NA customers are in the US and 20% in CAN, you may consider a move to appease the 80%.

Not everyone on the NA servers is from NA. I play on there myself (as do my friends) and we're all in the EU. I have no idea how many people play that are outside NA, but probably enough that it should be considered. Unfortunately moving isn't really an option because of housing and having to disband/recreate a FC from scratch so we've stayed where we are and probably a lot of others are the same.