Quote Originally Posted by Downdrop View Post
The only way to get the ISP to do anything about it is to ask them. They (Comcast), have already stated many times to many different people that the problem is not on their end and refuse to do anything about it. Comcast has been refusing to give people ticket numbers even who are calling to complain. So our only options are to cancel service with Comcast and try to find another ISP. For many people that's not a viable option. In many US suburban areas we don't get the choice between multiple internet providers. We get but one. Even if we could change our ISP, this often comes with very pricey early termination fees. My early termination fee with Comcast Business is $250, plus an additional 10% of the remaining overall total I would have paid. That means should I cancel my service today to find another provider, I would pay in excess of $380USD. That's certainly not going to happen for me just to play FFXIV when my internet works just fine.

Is it really Comcast's problem though? Ultimately, no.

Square Enix is the one who will lose business over it in the end, firmly making it their problem to deal with. Why should Comcast care if Square Enix loses business? They're separate entities.

I ran a WIn MTR test... latency spikes were not on Comcast... they were on Level 3 nodes... then I hit packet loss with SE's CSP. So Comncast seems to right, sadly, in this case.