Unable to play the game

[Wyndsor]

I've had a lot of trouble logging into the game over the past week. At first uninstalling and redownloading the game would fix the problem but now the game just refuses to boot up properly no matter what I do. When I press the "Play Now" button a black window appears and I can see my cursor but a prompt pops up saying "final fantasy has stopped working" and the game crashes. I've tried redownloading, running in compatibility, resetting system settings, nothing has worked.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Wyndhamlu\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10586.th2_release.160104-1513)
SYSTEM_CPU Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS G750JX.208
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.480MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 17325.480MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 910.057GB SYSTEM_FREEDISC_SPACE 127.808GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 191.396GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770M
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 770M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3007.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1088.125 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.6143
SYSTEM_GRAPHICS_DRIVER_DATE 12/16/2015 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (CUBE Stereo)
SYSTEM_SOUND_DEVICE_ID {CAEECE05-4FE5-4C17-9624-8AFF0BD5037E}
SYSTEM_SOUND_DEVICE_NAME BthA2DP.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.10586.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2015 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5B7648E6-27B7-4777-BC23-DAA90C6ECB1C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {629FC399-4259-4FE1-B422-ABE0E798EC9D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND ASUS VS239-C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {836DF4D6-CC25-4EC1-892B-0298C4192777}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/21/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFA1B2F0-09A2-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFA1B2F0-09A2-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7562D8B0-8200-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFA1B2F0-09A2-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2F2FBB70-55D1-11E3-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFA1B2F0-09A2-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E4EF5B0-BCB5-11E5-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 255 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFA1B2F0-09A2-11E5-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E4EF5B0-BCB5-11E5-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
ColorUService
Photos
Photos
Settings
Settings
Skype™ - wyndham.lu


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

360安全卫士
360网游加速器
7-Zip 9.20
Activeris AntiMalware
Adobe AIR
Adobe Flash Player 18 NPAPI
Adobe Flash Player 20 PPAPI
Advanced Combat Tracker (remove only)
Aleks 3.18
AsusVibe2.0
ASUS WebStorage Sync Agent
Battle.net
BitRaider Streaming Client
BitRaider Web Client
Cheat Engine 6.4
Cisco AnyConnect Secure Mobility Client
Fraps
Freelancer 1.5
Fallout Mod Manager 0.13.21
Fallout 2
Google Chrome
Guild Wars 2
Hearthstone
CyberLink Media Suite
CyberLink Power2Go
Blade & Soul
CyberLink PowerDVD 10
League of Legends
Mozilla Firefox 31.0 (x86 en-US)
Mozilla Maintenance Service
MyBitCast 2.0
NCSOFT Game Launcher
NVIDIA Stereoscopic 3D Driver
Origin
PCSX2 - Playstation 2 Emulator
RPG Maker VX RTP
Steam
Wolfenstein: The New Order
Castle Crashers
Dishonored
Warhammer® 40,000™: Dawn of War® II - Chaos Rising™
Omerta - City of Gangsters
Star Wars: Knights of the Old Republic II
The Witcher 2: Assassins of Kings Enhanced Edition
Starbound
PAYDAY 2
Divinity II: Developer's Cut
Fallout: New Vegas
Warframe
Killing Floor 2
Shadowrun Returns
Warhammer: End Times - Vermintide
Agarest: Generations of War
Transistor
Deus Ex: Human Revolution - Director's Cut
Dying Light
PAYDAY: The Heist
Plague Inc: Evolved
The Wolf Among Us
Agarest Zero
Valkyria Chronicles™
Shadowrun: Dragonfall - Director's Cut
Divinity: Original Sin Enhanced Edition
Fallout 4
Warhammer® 40,000™: Dawn of War® II – Retribution™
Dota 2
The Elder Scrolls V: Skyrim
The Elder Scrolls Online
TSLRCM 1.6
The Sims 4
VLC media player
Windows Live Essentials
照片库
Movie Maker
Adobe AIR
Windows Live Communications Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Common
ASUS Splendid Video Enhancement Technology
Razer Synapse 2.0
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Movie Maker
SDFormatter
Dolby Axon - 1.5.1.1
Windows Live UX Platform Language Pack
Microsoft XNA Framework Redistributable 3.1
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CyberLink Media Suite
Windows Live Essentials
University of Illinois Wireless Wizard
Java 8 Update 31
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Photo Gallery
Qualcomm Atheros Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
ASUS ROG Gaming Mouse
Windows Live UX Platform Language Pack
Microsoft ASP.NET MVC 4 Runtime
CyberLink Power2Go
Microsoft Games for Windows - LIVE Redistributable
Galerie de photos
Windows Live 软件包
The Sims™ 4
Java Auto Updater
Windows Live UX Platform
Cisco LEAP Module
Mass Effect™ 3
Skyrim NPC Editor
Movie Maker
Suite
Google Update Helper
Cisco EAP-FAST Module
Intel(R) Management Engine Components
Microsoft Games for Windows Marketplace
Windows Live PIMT Platform
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
Apple Software Update
League of Legends
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Windows Live UX Platform Language Pack
Microsoft Visual C++ 2005 Redistributable
Windows Live SOXE Definitions
Windows Live
MSVCRT
MSVCRT110
WinFlash
Galería de fotos
Windows Live UX Platform Language Pack
Cisco AnyConnect Secure Mobility Client
Genesys USB Mass Storage Device
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Movie Maker
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
StarNet FastX
ASUS USB Charger Plus
Google Update Helper
ATK Package
Adobe Refresh Manager
Adobe Acrobat Reader DC
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NVIDIA PhysX
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
Windows Live Essentials
DFO
puush
Blade & Soul
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Photo Common
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
Photo Common
Dragon Age™: Inquisition
JC-U3613M
CyberLink PowerDVD 10
Curse
Secure Download Manager
D3DX10
Movie Maker
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
Windows Live 程式集
Cisco PEAP Module
Movie Maker
Photo Common
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Photo Common
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
RuneScape Launcher 1.2.3
Photo Gallery
Skype™ 7.17
Windows Live SOXE
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 000015AC
C:\Program Files (x86)\ASUS\Splendid\ColorUService.exe 00001628
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000539C
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000014AC
C:\Program Files (x86)\Skype\Phone\Skype.exe 0000369C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000061EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00006B48
C:\Program Files (x86)\Steam\Steam.exe 00000B18
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe 00001BD8
C:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkypeHost.exe 000018D4
C:\Users\Wyndhamlu\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000058B8
C:\Users\Wyndhamlu\AppData\Roaming\Dropbox\bin\Dropbox.exe 00002320
C:\Windows\SysWOW64\UMonit64.exe 00001E28

[gtavaddict]

couldn't login since 3 days now, i am starting to worry, i pay for this!!!

[Vurtney]

XIV DX 11 (which i assume you're using) doesn't like overlay programs like Fraps. The client will crash.

You have tried both DX 9 and 11 modes right?

For starters i'd take off everything your windows doesn't need for bootup from Msconfig/bootup tab. Something is definitely interfering with the client.

[gtavaddict]

I use ps4.

[Wyndsor]

disabling DX11 worked. Although it'd be nice if I could actually run it DX11 like I have for the preceding 5-6(?) months since HW released

[Kaynin]

Reddit post regarding DX11 on PS4

Essientially, the PS4 only sees minimal anything from the DX11 Client