I just have to say: wow.

I am very impressed with the speediness in which he got back to me with my "issue." As a veteran of WoW, I'm used to waiting multiple days to get a response (which is usually a big fat "tough luck, sorry"). Not here though. I got a response within an hour and he was incredibly professional and nice.

It's awesome to know that the GMs take their job seriously and even more so, take offenses in this game seriously as well. It's great knowing that SE and their GMs care about the community of their game. Bravo Caedramir and thank you!