Cannot Target Party Member in Trial Duty

[PyjamaEnzel]

Time: around 1:30pm EST, 1/13/2016
Frequency: Once
World name: Balmung
Character name: Nennali Durant
Retainer name: None
NPC name: None
Monster name: Garuda
Class/Level: White Mage 54 (Synced to 50)
Party or solo: Party (8)
Race: Highlander Female
In-game time: Server Time 6:30pm
Area and coordinates: The Howling Eye (Hard) 6X 5Y
Housing: None
Steps:
1. Loaded into the Howling Eye (Hard) from the Duty Finder. Party Member #2 (Character name Metis Vulpha, Dark Knight) had their name greyed out.
2. Looked around to see if they were too far away to target. Their character model had not loaded into the area from my end at all.
3. Issue persisted for the entire length of the trial until the character left it. My Area of Effect and Party-wide heals did not work on this character. (Medica, Medica II, Cure III.) Other Party members were able to target them.

EDIT: I'd like to amend this. Looking over my screenshots, it seems Medica II did work, despite the fact that I was never able to target the player individually.

Connection Specs
- Type of internet connection/provider: Wi-Fi (RCN)
- Modem maker/model number: Netgear AC1200 (Model R6100)

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Operating System: Windows 8.1
Processor: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz 1.80GHz
Installed RAM: 4.00 GB
System Type: 64-bit operating system, x64-based processor
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: Dell Inspiron 3521
Laptop Model Number:


Browser Information
- Name and version of the browser currently in-use: Google Chrome