Unable to log in on PS4 :(

[Shiro_nekomata]

does it work again with etisalat once u update the launcher?

Nope, nothing changed

[XeinoLoco]

im connected with etisalat. PC version works for me im logged in right now but the ps4 gives me the error

That's strange.. I'm curious how you and gtavaddict are able to play on PC.. but I don't even know what to ask you two lol.

Using your PC, can you go to this website http://lg.emix.net.ae/lg and under "Additional parameters" type in: 184.107.107.176 then submit.

And can you copy the first 10 lines that you see and paste them here? This is what I get:

Router: Etisalat Emix Router IPv4
Command: traceroute 184.107.107.176


traceroute to 184.107.107.176 (184.107.107.176), 30 hops max, 60 byte packets
1 195.229.3.209 (195.229.3.209) 5.921 ms 5.915 ms 5.910 ms
2 195.229.4.247 (195.229.4.247) 8.143 ms 8.145 ms 195.229.0.131 (195.229.0.131) 8.489 ms
3 195.229.2.149 (195.229.2.149) 213.902 ms 213.870 ms 195.229.3.167 (195.229.3.167) 176.955 ms
4 * * *
5 po23.cr4.mtl.iweb.com (67.205.127.117) 203.340 ms 189.029 ms 207.224 ms
6 te7-3.dr9.mtl.iweb.com (67.205.127.214) 198.504 ms 189.709 ms 198.467 ms
7 174.142.115.218 (174.142.115.218) 208.166 ms 208.992 ms 198.946 ms
8 * * *
9 * * *
10 * * *

Notice how in line 4 the trace gets cut off? Do you have that as well?

Addtional Info: (I ran a trace to NA Datacentre)

North America Datacentre | square-enix.montreal.com | IP address: 184.107.107.176
Europe Datacentre | eu.square-enix.com | IP address: 209.130.141.243
Japan Datacentre | jp.square-enix.com | IP address : 202.67.53.202

[drakssus]

That's strange.. I'm curious how you and gtavaddict are able to play on PC.. but I don't even know what to ask you two lol.

Using your PC, can you go to this website http://lg.emix.net.ae/lg and under "Additional parameters" type in: 184.107.107.176 then submit.

And can you copy the first 10 lines that you see and paste them here? This is what I get:

Router: Etisalat Emix Router IPv4
Command: traceroute 184.107.107.176


traceroute to 184.107.107.176 (184.107.107.176), 30 hops max, 60 byte packets
1 195.229.3.209 (195.229.3.209) 5.921 ms 5.915 ms 5.910 ms
2 195.229.4.247 (195.229.4.247) 8.143 ms 8.145 ms 195.229.0.131 (195.229.0.131) 8.489 ms
3 195.229.2.149 (195.229.2.149) 213.902 ms 213.870 ms 195.229.3.167 (195.229.3.167) 176.955 ms
4 * * *
5 po23.cr4.mtl.iweb.com (67.205.127.117) 203.340 ms 189.029 ms 207.224 ms
6 te7-3.dr9.mtl.iweb.com (67.205.127.214) 198.504 ms 189.709 ms 198.467 ms
7 174.142.115.218 (174.142.115.218) 208.166 ms 208.992 ms 198.946 ms
8 * * *
9 * * *
10 * * *

Notice how in line 4 the trace gets cut off? Do you have that as well?

P.S. I got the IP 184.107.107.176 from the SE website. It's the FFXIV NA Data Center server I believe.

i get the exact same thing.

[XeinoLoco]

So I'm able to send/receive data to EU and JP servers but it's just the NA servers that are blocked off at the moment

[XeinoLoco]

@drakssus @gtavaddict, do you two use the North American FFXIV launcher on PS4, but the EU or JP launcher on PC?

And I'm not talking about the in-game data centre, I'm talking about the actual FFXIV launcher that you downloaded.

[BraveheartRamo]

Im with Etisalat too and still having the same problem since January 25

[drakssus]

@drakssus @gtavaddict, do you two use the North American FFXIV launcher on PS4, but the EU or JP launcher on PC?

im not sure how to answer that cause im using the AE store so im guessing it downloads the EU launcher.

It doesnt show the region on the launcher for both the ps4 and the PC. isnt it the same?

[BraveheartRamo]

I hate etisalat's stupid service. They always suck and have crappy support. If it really is an error with etisalat as well, then even if SE fixes their issues, we wont see anything change soon...

i feel your pain fahn

[BraveheartRamo]

I tried Etisalat live chat today...they have no idea what packet loss is, somebody send HEEEELP!!!

I did that too shiro, the issue was closed the moment they confirmed that internet was working.... I spent 5 days doing almost everything. I even opened a new psn account and downloaded trial version as part of trouble shooting.

Having a technical issue with ISP is something normal, my concern is if they are aware of what the technical problem is and is it being addressed...

[XeinoLoco]

Having a technical issue with ISP is something normal, my concern is if they are aware of what the technical problem is and is it being addressed...

I've emailed Etisalat, Emix, and the Manager of Emix, and they haven't replied yet because I sent the emails on Thursday night. So when the weekend is over (tomorrow) they will hopefully read/reply and be aware of this issue.