called Etisalat in hopes to explain this issue to them, refused to transfer me to a technician, and said I should reach any other technician outside of etisalat, what the hell? I kept telling him the problem is with YOUR company with YOUR connection not my ps4, terrible service, the only hope left is for EMIX manager to reply my e-mail, I've sent him a detailed one.

here's his info from the emix sub-page

For further information about our services, backbone links etc., please reach out to Mr. Mohammed A. Yahiya, Manager/Product Management IP & Smart Hub (moyahiya@etisalat.ae)