Unable to log in on PS4 :(

[Shiro_nekomata]

Have anyone tried live support for psn yet?

[gtavaddict]

I logged in my pc version fine, ofcourse it lags so its not as smooth as ps4, so tell me how come if our ISP did something to effect connection to this game how come we can play this game fine on pc?!!! its a psn issue and they missed up something, so many said its not the first time and not only middle east servers, sorry but their service is lousy, not worth the money we pay, so disappointing.

[gtavaddict]

We are currently experiencing technical issues. Please try again at a later time. We apologize for the inconvenience.

There is their so called live chat!!!! smdh.

[XeinoLoco]

The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.

[gtavaddict]

The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.

Great infos btw, sheds some light on the matter, so we are stuck between the 2 of them, so maybe psn should do something about that, cause our ISP will do zip.

[fahn86]

I am getting the "unable to perform version check" after I get into the launcher and put my id and password...I have been trying for 2 days now.

[fahn86]

The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.

I hate etisalat's stupid service. They always suck and have crappy support. If it really is an error with etisalat as well, then even if SE fixes their issues, we wont see anything change soon...

[genos]

called Etisalat in hopes to explain this issue to them, refused to transfer me to a technician, and said I should reach any other technician outside of etisalat, what the hell? I kept telling him the problem is with YOUR company with YOUR connection not my ps4, terrible service, the only hope left is for EMIX manager to reply my e-mail, I've sent him a detailed one.

here's his info from the emix sub-page

For further information about our services, backbone links etc., please reach out to Mr. Mohammed A. Yahiya, Manager/Product Management IP & Smart Hub (moyahiya@etisalat.ae)

[XeinoLoco]

the only hope left is for EMIX manager to reply my e-mail, I've sent him a detailed one.

here's his info from the emix sub-page

I also sent a detailed email to care@etisalat.ae asking them to make sure it reaches someone who has the authority/knowledge to deal with Etisalat server issues. I didn't think of contacting EMIX, that's a very good idea. I hope this issue is resolved within 1-2 days because it's getting ridiculous.

[Sheri]

Sent an email to PlayStation Middle East as well in case they can help sort out this issue..