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  1. 01-29-2016 01:40 AM #1
    XeinoLoco
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    Jan 2016
    Posts
    26
    Character
    Xeino Loco
    World
    Gilgamesh
    Main Class
    Monk Lv 60
    I'm not extremely fluent in all this technical stuff but I'm trying my best so bear with me lol.

    When I contacted SE chat support, the agent ran a trace route test to see if he could send/receive data packets from the US to here (Abu Dhabi, UAE). He said that at some point the data packets fail to reach. He suggested I use port forwarding (which didn't solve the problem) and contact my ISP (Etisalat) to see if they could had any solutions. Ofcourse, Etisalat customer care representatives didn't know what a data packet was, all they could do was reboot my modem/router from their end which didn't help. I asked them if they'd made any changes to their servers in the past week (4-5 days ago specifically) and they said they hadn't. So I'm thinking that it may be more of a Sony/PSN-related issue that affected all Etisalat users, maybe it was the last PSN update.
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    Last edited by XeinoLoco; 01-29-2016 at 01:44 AM.
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  2. 01-29-2016 01:58 AM #2
    evscal
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    Join Date
    Jan 2016
    Posts
    10
    Character
    Pascal Ev
    World
    Behemoth
    Main Class
    Arcanist Lv 35
    Quote Originally Posted by XeinoLoco View Post
    I'm not extremely fluent in all this technical stuff but I'm trying my best so bear with me lol.

    When I contacted SE chat support, the agent ran a trace route test to see if he could send/receive data packets from the US to here (Abu Dhabi, UAE). He said that at some point the data packets fail to reach. He suggested I use port forwarding (which didn't solve the problem) and contact my ISP (Etisalat) to see if they could had any solutions. Ofcourse, Etisalat customer care representatives didn't know what a data packet was, all they could do was reboot my modem/router from their end which didn't help. I asked them if they'd made any changes to their servers in the past week (4-5 days ago specifically) and they said they hadn't. So I'm thinking that it may be more of a Sony/PSN-related issue that affected all Etisalat users, maybe it was the last PSN update.
    no surprise @ etisalat. i'm only here temporarily and they've been so dismal already.

    so... does this mean just waiting it out? as in, will it resolve itself? or is it a good idea to contact Sony/PSN support at this time? kinda stumped here. and i just resubbed for 3 months :/
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