Unable to log in on PS4 :(

[Kamote]

sent another ticket to SE, filed a complaint with Etisalat, tried PSN chat (which is not working atm) and did all the things in the link that SE gave me and still nothing.... all those poetics, laws, esoterics, beast tribe tokens, and overall enjoyment out of the window...... T_T

[Kamote]

damn u pc master race! T_T joking aside, pc playing friends are having a go at me now for playing thru a console

[KingAizen]

damn u pc master race! T_T joking aside, pc playing friends are having a go at me now for playing thru a console

Welcome to Etisalat
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[XeinoLoco]

I'm not extremely fluent in all this technical stuff but I'm trying my best so bear with me lol.

When I contacted SE chat support, the agent ran a trace route test to see if he could send/receive data packets from the US to here (Abu Dhabi, UAE). He said that at some point the data packets fail to reach. He suggested I use port forwarding (which didn't solve the problem) and contact my ISP (Etisalat) to see if they could had any solutions. Ofcourse, Etisalat customer care representatives didn't know what a data packet was, all they could do was reboot my modem/router from their end which didn't help. I asked them if they'd made any changes to their servers in the past week (4-5 days ago specifically) and they said they hadn't. So I'm thinking that it may be more of a Sony/PSN-related issue that affected all Etisalat users, maybe it was the last PSN update.

[evscal]

I'm not extremely fluent in all this technical stuff but I'm trying my best so bear with me lol.

When I contacted SE chat support, the agent ran a trace route test to see if he could send/receive data packets from the US to here (Abu Dhabi, UAE). He said that at some point the data packets fail to reach. He suggested I use port forwarding (which didn't solve the problem) and contact my ISP (Etisalat) to see if they could had any solutions. Ofcourse, Etisalat customer care representatives didn't know what a data packet was, all they could do was reboot my modem/router from their end which didn't help. I asked them if they'd made any changes to their servers in the past week (4-5 days ago specifically) and they said they hadn't. So I'm thinking that it may be more of a Sony/PSN-related issue that affected all Etisalat users, maybe it was the last PSN update.

no surprise @ etisalat. i'm only here temporarily and they've been so dismal already.

so... does this mean just waiting it out? as in, will it resolve itself? or is it a good idea to contact Sony/PSN support at this time? kinda stumped here. and i just resubbed for 3 months :/

[evscal]

bumping this thread. i just encountered this "Version Check" issue yesterday morning and am also located in the UAE atm (w/ etisalat as my ISP).

did anyone have any luck yet? particularly with support, or changing port/security settings? this is my 2nd going on 3rd day.

btw, my version says 2015.12.12 with a bunch of zeroes. did deleting/re-installing help any of you? thanks.

[XeinoLoco]

Breaking News:

I've spoken to an SE agent who was able to provide me with vital information regarding our issue.

"After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

[SERVER URL: lon-ra-ge-1-0.emix.net.ae /IP ADDRESS: 195.229.4.71]

This may be the reason for your ongoing connection/communication issue. This is usually caused by an active firewall/security protocol currently active on this "backbone" server, and is interrupting the data packets required to communicate with the FFXIV servers. Unfortunately, as this is a "backbone" server utilized by your Internet Service Provider, this would have to be rectified by your ISP by either removing any active firewalls/security protocols, and/or re-routing your network settings to bypass that server/location entirely.

If they attempt to do this and you are still experiencing issues I would suggest asking a Line Technician to come out to your house. Most ISPs offer this service and it is free of charge. If they make an adjustment at this point and it doesn't fix the issue I would definitely say give this a try."

[XeinoLoco]

After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

[SERVER URL: lon-ra-ge-1-0.emix.net.ae /IP ADDRESS: 195.229.4.71]

This may be the reason for your ongoing connection/communication issue. This is usually caused by an active firewall/security protocol currently active on this "backbone" server, and is interrupting the data packets required to communicate with the FFXIV servers. Unfortunately, as this is a "backbone" server utilized by your Internet Service Provider, this would have to be rectified by your ISP by either removing any active firewalls/security protocols, and/or re-routing your network settings to bypass that server/location entirely.

I don't know how to reach someone in Etisalat, Abu Dhabi who understands what any of that means, or someone that has the power to do anything regarding that. So I'll need everyone who has this problem to contact Etisalat in their area and give them the information quoted above.

[Sheri]

got the following reply from PSN: /sigh

That error code means that your console is having trouble sending data to us over the internet. Most of the time this is fixed by opening up certain ports on your internet router, but don't worry, it's really easy to do!

It’ll be helpful if you can dig out your internet provider's router user guide, as some routers have slightly different ways of changing these settings.

Just look for instructions on how to change port forwarding in your user manual, or contact your internet service provider for advice.

To make sure that you can get online, make sure that you have the following ports opened:

TCP Ports: 80, 443, 465, 993, 3478, 3479, 3480, 5223, 8080 and 10070 - 10080
UDP Ports: 3478, 3479, 3658, and 10070

Additional ports used for other specific functions/features are:

TCP: 9293 (for Remote Play & Remote Start)
TCP: 1935, 2805~2899, 6667 (for viewing or hosting Live Broadcasting)
TCP: 9309 (for Content Manager Assistant)
UDP: 9293 (for Remote Play & Remote Start)
UDP: 9309 (for Content Manager Assistant)

If you're unsure how to open these ports, you can contact your router supplier or a trusted technician for assistance.

Feel free to drop us a line or give us a call to speak to one of our team if you’re still having problems.