Quote Originally Posted by LordHadi View Post
I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.
I got this feedback yesterday too and my explanation was spoon feeding. Today I got a call from Care team and they asked me if my PS4 is from etisalat... I took a deep breath and told them "My network is perfect, my internet is working, I can upload download perfectly.... Only issue is between you and the game data center, a firewall is blocking our connection, this firewall is yours, DU firewall is working, yours is not and it started 10 days ago... there are people taking care of firewall and internet protocol who should know about this and take action, so can you please inform them? I'm fine! my network is fine! Did you understand my issue? They confirm, yes we did and we will follow up on high priority.

If they call me again with same questions, I might look for a samurai dagger....