Latest reply from SE:

Thank you for contacting the Square Enix Support Centre.


We are sorry that your issues persist.

We are currently still investigating this issue for you but this is taking slightly longer to complete than we had initially anticipated. As soon as we have any further updates we will write back to you. Unfortunately at the moment we do not have any further information to advise.

We will update your case notes to reflect your concerns. Should you have any other questions or problems in the meantime, please do not hesitate to contact us again.


Kind regards,

The Square Enix Support Centre team