Quote Originally Posted by Saifo11 View Post
Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.
2 days ago Etisalat answered me and requesting these things as well