Unable to log in on PS4 :(

[Charles_Cimeaurant]

Why we know that all, but Etisalat not??

[Raines_IX]

Why we know that all, but Etisalat not??

As far as Etisalat is concerned. We are a bunch of people asking for some weird, imaginary fix that they can't provide. Because we've been talking to the wrong people. XeinoLoco here managed to get hold of the right people so let's give it some time and see what this new revelation from their side will do.

[SESO-TAI]

because they like to ignore their customers..

no no i dont think they understand our problem when we talk to them about it
because they did not even look at ...

[Shiro_nekomata]

They have a file open with me. They sent a technician to my house last night to run a procedure check-up on my connection to make sure the problem is not from my router or settings. The technician saw that everything was working great, 50MBps speed and all that, so he called his supervisor and told him that it should be sent to a higher-up technician that works with lines and servers instead of home routers. It's all just procedure that they have to do to make sure that the problem is with their servers and not our network settings. I'm expecting the line technician to call me today and he's the one that understands traceroutes, data packet loss, firewalls, vpn, etc. So just give it a few more days.

Etisalat did fuck up.. they fucked up because it took them 9 days to actually notice there was a problem even when they were being sent emails and getting calls related to the same issue. But on the 10th day they started working on it. The main disappointment is that it took this long for them to listen.

Oh god, I can at least dream about Erozia now!

[SESO-TAI]

there is a little hope *^*

[LordHadi]

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

[Saifo11]

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

[Reiss_14]

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

2 days ago Etisalat answered me and requesting these things as well

[LordHadi]

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

[Saifo11]

Latest reply from SE:

Thank you for contacting the Square Enix Support Centre.


We are sorry that your issues persist.

We are currently still investigating this issue for you but this is taking slightly longer to complete than we had initially anticipated. As soon as we have any further updates we will write back to you. Unfortunately at the moment we do not have any further information to advise.

We will update your case notes to reflect your concerns. Should you have any other questions or problems in the meantime, please do not hesitate to contact us again.


Kind regards,

The Square Enix Support Centre team