Unable to log in on PS4 :(

[LordHadi]

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

[Saifo11]

It's not our problem our server decided to lock us out. These 10 days are 33% of our monthly subscription.

Still can't believe none of the mods took a look on this or even thought of coordinating with us.

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

[Reiss_14]

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

2 days ago Etisalat answered me and requesting these things as well

[LordHadi]

Crazy stat o.O Hadi, but nonetheless I read in another thread that this is meant to be a peer to peer support, and usually no mods will step in unless ofc the situation goes crazy viral. Which is i assume the point Xeino loco was making, the fact they took so long to actually mobilise left us feeling helpless. But ofc we have to keep raising the issue to make sure they follow it up, In Abu Dhabi and prolly rest of the uae following up is very important. Never forget its a newly developing country (41 years old) and doesn't have a long history of being in a service industry.

Thanks alot for dealing with Etisalat Xeino, and also for the update

On my side I got an email from Etisalat asking me to send them a photo of the error and my account number so i guess its jus protocol & procedures, I am sending it to them to follow up and keep it alive until everything returns to normal.

I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

[Saifo11]

I know what you mean. But as long as SE is still selling their game in a country that has issues with some of the players' game login, then they still have a part to deal with specially since the game is only accessible through internet. I'm not throwing the blame on SE of course, it's most probably an issue from our country, but it's always good to receive support from SE like follow up with the issue or at least find the main cause or give us 'eso' for the days we missed or extend our subscription (since it's almost 10 days now) since it's not something we can deal with even tho we're dealing with it.

I personally did send Etisalat an e-mail, and they replied after a day stating "I didn't provide them with enough info", which basically means they don't understand what I'm talking about or just lazy to go through our issue.

Def agree, even though i havent talk abt compensation yet, I feel like 10 days is too much to go without getting something back, prolly not gna give us free eso, but at least 10 days of subscription back would be fair.