Quote Originally Posted by Shiro_nekomata View Post
This is stupid, don't let them get away with this!
I send a "good" tweet @Etisalat_Care and got a response to follow up in less than 30 min. No more emails from now on from my end, now ill just keep tweeting. Ill send them my ticket number and wait for further update.

Quote Originally Posted by XeinoLoco View Post
Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.
Thanks Xeino for the update, that should shed a light to our issue