Unable to log in on PS4 :(

[Charles_Cimeaurant]

Inshalla we can play soon.......

[Charles_Cimeaurant]

Yeah they kept giving me useless information (asking for my account details 100 times) until I reached one Etisalat Care representative that actually listened to the problem. She said she would file a complaint and I haven't heard from her in 2 days. Then I received this email 20 minutes ago, so she did her job and it reached the people that have the authority to do something about it.

I really hope. In KSA it's allowed, DU you can play. Why etisalat is doing that with us??
Etisalat has to change it and apologize for that. Easy solution.

[Sheri]

Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.

Thanks Xein for the update! ( ;__; )

[XeinoLoco]

Thanks Xein for the update! ( ;__; )

Anytime. I'll keep you all posted as always. The next time I hear from them, the issue should be resolved, and I'll post here right away.

[gtavaddict]

Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.

Thanks for your hard work and investigations Xein, we are counting on you lol, we are trying everything from our side too, but it does needs to be escalated to a higher power, and not only that they need to explain what truly happened, they owe us this.

[Saifo11]

When this issue first started I tried proxy, free vpn and a lot of these things and nothing seemed to work. If this issue is not solved by the next patch at least I think I will start by getting me one of those usb internet from du and see how I like their internet. Then I might switch the whole house.

But I'm here crossing fingers that SE, Etisalat and PSN solve this for us >_<

Ive been thinking to do the same with the 'usb key' but wont that data be used up really quickly?

[gtavaddict]

Again, guys i don't think its blocked from our ISP, otherwise we cannot play it on pc, its a firewall issue with HS psn connection, wonder what happened that's why they did this nasty move.

[BraveheartRamo]

This is stupid, don't let them get away with this!

I send a "good" tweet @Etisalat_Care and got a response to follow up in less than 30 min. No more emails from now on from my end, now ill just keep tweeting. Ill send them my ticket number and wait for further update.

Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.

Thanks Xeino for the update, that should shed a light to our issue

[Charles_Cimeaurant]

Again, guys i don't think its blocked from our ISP, otherwise we cannot play it on pc, its a firewall issue with HS psn connection, wonder what happened that's why they did this nasty move.

We understand that ....why Etisalat doesn't understand us ??????

[Chif]

Srsly SE what the !!! Answer us or return our money ,and stop selling this game in UAE on PS4 9 days without answer the hell !!!