Unable to log in on PS4 :(

[Sheri]

Okay I just got this reply from PSN Middle East:

Unfortunately, we will not be in a position to assist you with your request as its a third party service issue.

However, we have escalated the issue to the concerned department. If we get any positive reply, we will update you immediately.

Else, please be requested to get in touch with your Internet Service Provider directly and escalate.

[Chif]

In Reddit join us
https://www.reddit.com/r/ffxiv/comme..._and_etisalat/

[Reiss_14]

as ive said before all of them ( SE, PSN and Etisalat ) are just throwing things but not giving an answer that will actually help.....mails are replied but still to check the ISP.....and ISP answered they will check.....were dancing in a circle of doom.

[Shiro_nekomata]

everybody pointing fingers at each others... I will miss Erozia.

[Reiss_14]

im skeptical about this PSN maintenance that will happen on Feb 3, i dont think that it will solve this problem as they are pointing our ISP......but im still hoping.

I hope we the UAE Warriors of Light will soon receive the blessing of light from the Goddess Hydaelyn.

[Charles_Cimeaurant]

Think about, we will loose our plots and houses. .... Omg.
And true, we are in a circle. The only thing, we can not stop it. The party with the solution is etisalat. And they are not willing to solve the problem.
I get information from IT: etisalat changed the Policy. They changed the connections for safety reasons. And they will NOT go back with the changings. So we have to say Good Bye to FFXIV..... And other online games will follow.....

[XeinoLoco]

Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.

[Charles_Cimeaurant]

XEINOLOCO, they give me other informations....strange

[XeinoLoco]

XEINOLOCO, they give me other informations....strange

Yeah they kept giving me useless information (asking for my account details 100 times) until I reached one Etisalat Care representative that actually listened to the problem. She said she would file a complaint and I haven't heard from her in 2 days. Then I received this email 20 minutes ago, so she did her job and it reached the people that have the authority to do something about it.

[Shiro_nekomata]

Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.

I think I can see the light too...