So I got my first reply from care@etisalat.ae just now. They just asked me for my account info 'in order to better understand and help'. I'll be emailing them back and forth in the next 24 hours. I know I can explain the issue to them perfectly, the question is.. will they actually do what is required of them? Which is either a) take down the firewall that was put up a week ago at EMIX or b) re-routing the path from Etisalat servers to FFXIV NA Data Centre to bypass the firewall at EMIX.
I'll keep everyone posted.