I feel bad as a customer. For some reason we should not be the one finding solution or even tracking what was the problem in the first place. I dont know much about computer stuff and such ( thats why i dont own a PC ), so why not them the "professionals" do their thing? Its better if SE and Etisalat talk to each other to solve this, since we all dont know what is really happening. The problem is they are throwing the job to us consumers.