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  1. 01-29-2016 02:13 PM #1
    fahn86
    Player
    fahn86's Avatar
    Join Date
    Sep 2015
    Posts
    29
    Character
    Fahn Valis
    World
    Louisoix
    Main Class
    Rogue Lv 80
    Quote Originally Posted by XeinoLoco View Post
    The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.
    I hate etisalat's stupid service. They always suck and have crappy support. If it really is an error with etisalat as well, then even if SE fixes their issues, we wont see anything change soon...
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  2. 01-30-2016 07:07 PM #2
    BraveheartRamo
    Player
    BraveheartRamo's Avatar
    Join Date
    Nov 2012
    Posts
    169
    Character
    Ramo Dan
    World
    Brynhildr
    Main Class
    Arcanist Lv 100
    Quote Originally Posted by fahn86 View Post
    I hate etisalat's stupid service. They always suck and have crappy support. If it really is an error with etisalat as well, then even if SE fixes their issues, we wont see anything change soon...
    i feel your pain fahn
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