Unable to log in on PS4 :(

[gtavaddict]

This is the last reply I got from SE:

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you are experiencing this issue with your account.

We are looking into this issue currently - and we ask that you keep trying to log in, as we hope to have this working again soon.

We apologize for any inconvenience caused.

[XeinoLoco]

@drakssus @gtavaddict, do you two use the North American FFXIV launcher on PS4, but the EU or JP launcher on PC?

And I'm not talking about the in-game data centre, I'm talking about the actual FFXIV launcher that you downloaded.

[drakssus]

@drakssus @gtavaddict, do you two use the North American FFXIV launcher on PS4, but the EU or JP launcher on PC?

im not sure how to answer that cause im using the AE store so im guessing it downloads the EU launcher.

It doesnt show the region on the launcher for both the ps4 and the PC. isnt it the same?

[gtavaddict]

The version I installed on my PC is Europe and other regions, that is what is showing on my account at the mogstation, cause the other one didn't register in my account and I couldn't add it with my ps versions.

[XeinoLoco]

The version I installed on my PC is Europe and other regions, that is what is showing on my account at the mogstation, cause the other one didn't register in my account and I couldn't add it with my ps versions.

I checked Playstation Store on my PS, and it doesn't ask which version you wanna download when it comes to FFXIV launcher. I'm assuming we only have the option to download the North American FFXIV launcher. Which is why everyone is having the problem on PS4.

However, on PC we have the option to download NA, EU, or JP launcher. Etisalat users who have the NA version on PC won't be able to play, but those who have the EU or JP version can play. Thanks for the info gtavaddict.

[gtavaddict]

I checked Playstation Store on my PS, and it doesn't ask which version you wanna download when it comes to FFXIV launcher. I'm assuming we only have the option to download the North American FFXIV launcher. Which is why everyone is having the problem on PS4.

However, on PC we have the option to download NA, EU, or JP launcher. Etisalat users who have the NA version on PC won't be able to play, but those who have the EU or JP version can play. Thanks for the info gtavaddict.

But if I couldn't add the NA version to my ps versions on my account, cause it says I have to have all my games region the same as my registered account, doesn't that mean that the ps version is EU too?

[evscal]

I haven't been able to see an Etisalat agent about this yet, but after chatting with SE support they suggested (as others have suggested):

1) Delete and reinstall.
2) Port forwarding (they referred me to the portforward.com guides, which also involve setting a static IP to the PS4).

Thus far, neither of these things have helped. The same error pops up as follows:

Unable to complete version check.
[204580][24530][10009][-2143088536]

Also, the only way I'm able to contact SE is via chat (cause I'm overseas), but I do have NA accounts, licenses, etc. that haven't caused any other trouble besides the version check issue. I think I'll call a tech for a visit tomorrow after chatting with SE again.

[Chif]

Now what is the problem PC virgion worked in UAE , just ps4 version in UAE has an issue so it's Etisalat problem or PSN/SE ? Because someone have to pay for us .

[fahn86]

Btw I like how all UAE players are now gathering in this forum lol. We should play on the same servers! I wouldnt mind switching

But yeah, I tried again today hoping for a change but still the same stupid message. Lets hope someone gets a reply tomorrow about this so we can find out what will be done...

[Shiro_nekomata]

Btw I like how all UAE players are now gathering in this forum lol. We should play on the same servers! I wouldnt mind switching

But yeah, I tried again today hoping for a change but still the same stupid message. Lets hope someone gets a reply tomorrow about this so we can find out what will be done...

Yup! this defiantly sounds cool! but I don't think I can leave Famfrit now, I've been there for 2 years! met some awesome people there.
maybe we should try chatting on something like psn community or group chat on kik or something.