Quote Originally Posted by worldofneil View Post
You, the customer who pays the ISP actual money, needs to lean on them to do that.
We American customers have zero leverage to "lean" with. American ISPs have little to no customer support, most calls are outsourced to other countries who read off support scripts they cannot deviate from, and our ISPs have giant monopolies. So we can't usually quit and go to another provider, or if there is one, there's substantial contract cancellation fees.

Essentially we are caught between two entities pointing at the other telling us it's not their fault and they won't do anything.