Quote Originally Posted by m3eansean View Post
this is a known and verifiable issue with the Level 3 connection to the SE servers we all tie back to.
You need to talk to your ISP as they're the ones choosing to route your connection through L3 servers. Square Enix have no control over how your Internet connection is routed to their servers.

I personally play from the United Kingdom to Sargatanas (an NA server - located on a completely different continent) and have never in the last 3 years experienced any lag problems. I appreciate this is of absolutely no help to you or anyone else with problems and I'm sorry you are having issues and I'm not trying to rub this in your face, but rather point out that this isn't an SE issue. It's a routing problem. You need to get your ISP to change your route and if they won't, change your provider.

Square Enix can speak to the providers and make them aware of the problem (and for all we know they probably have since they make the big threads asking people to report network issues), but they can't force any changes when it's not their network.

You, the customer who pays the ISP actual money, needs to lean on them to do that.