It's been over a month now since the lag issues started. First it was Level 3 cutting a fiber line (or so I heard). Now, who knows? Someone in another thread traced the cause of the lag and dropped packets to a Level 3 server in Montreal. If you can't get the server infrastructure in Canada working properly and keep the system stable, then do what every other game company does for their North American servers and host them in Texas.

I don't understand how over a month can pass and nothing can be resolved. Some in my guild have already moved to other games rather than play in the lag you have going on your servers. I also am not going to continue paying for a game when all I deal with on a nightly basis is 5-6 second lag. It is near impossible to get any crafting done and dungeons are stupid with the way your game mechanics are set up for latency. Your game is nearly unplayable with the lag the way it is.

When are you going to get this resolved and have you even considered moving your servers to a more stable infrastructure?