Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12

Hybrid View

  1. #1
    Player
    Formedras's Avatar
    Join Date
    Aug 2013
    Posts
    7
    Character
    Oris Traxin
    World
    Balmung
    Main Class
    Thaumaturge Lv 50

    Authenticator button starting to fail

    I have a Digipass GO6 authenticator from the FFXIV version 1 collector's edition. Unfortunately, it's started to take considerable effort to get the OTP to display; the button is failing to activate most of the time. Because of the fact that this is an auth from the 6th Astral Era, I'd rather be able to keep this authenticator for as long as possible instead of having to replace it. (Rather a point of pride, personally.)
    I'm thinking of prying it open myself to replace the membrane switch. The thing stopping me is concern over whether or not it will continue to work properly. I know that there are tamper-resistant features on the authenticator (having also looked at the manufacturer's website). It appeared to me that these features were centered around making sure the tampering was apparent, rather than towards breaking the device for security purposes. This I can live with, but I'm not sure that my interpretation is correct.

    Basically: If I open my authenticator (or rip off the big red button) and replace the switch, will it still work?
    (0)

  2. #2
    Player
    Ageofwar's Avatar
    Join Date
    Apr 2012
    Location
    Ul'dah
    Posts
    1,096
    Character
    Age Ofwar
    World
    Hyperion
    Main Class
    Black Mage Lv 80
    I've had 2 fail on me in the same way. I believe that the reason it is failing is the battery is about to run out. I was too scared to open it up since I believe that removing the battery will stop it working. I'm currently using the app authenticator but have a 3rd hardware one if the app pisses me off
    (0)

  3. #3
    Player
    Legion88's Avatar
    Join Date
    Aug 2014
    Location
    Ul'dah
    Posts
    1,527
    Character
    Baradaeg Ryssbhirwyn
    World
    Lich
    Main Class
    Warrior Lv 80
    On the technical side it will work (if done properly). On the other side I'm unsure, depends on how the wiring is done and what will disconnecting or breaking by opening. but to be sure you should take him from your account and reconnect him later on again, cause it could be that he lost his identity by opening cause of wired wiring. I hope it will work for you.
    (0)

  4. #4
    Player
    Ageofwar's Avatar
    Join Date
    Apr 2012
    Location
    Ul'dah
    Posts
    1,096
    Character
    Age Ofwar
    World
    Hyperion
    Main Class
    Black Mage Lv 80
    Quote Originally Posted by Legion88 View Post
    On the technical side it will work (if done properly). On the other side I'm unsure, depends on how the wiring is done and what will disconnecting or breaking by opening. but to be sure you should take him from your account and reconnect him later on again, cause it could be that he lost his identity by opening cause of wired wiring. I hope it will work for you.
    Once the hardware authenticate is removed from account it can't be re-registered
    (0)

  5. #5
    Player
    Legion88's Avatar
    Join Date
    Aug 2014
    Location
    Ul'dah
    Posts
    1,527
    Character
    Baradaeg Ryssbhirwyn
    World
    Lich
    Main Class
    Warrior Lv 80
    Quote Originally Posted by Ageofwar View Post
    Once the hardware authenticate is removed from account it can't be re-registered
    Didn't know this. sorry.
    (0)

  6. #6
    Player
    Ageofwar's Avatar
    Join Date
    Apr 2012
    Location
    Ul'dah
    Posts
    1,096
    Character
    Age Ofwar
    World
    Hyperion
    Main Class
    Black Mage Lv 80
    Quote Originally Posted by Legion88 View Post
    Didn't know this. sorry.
    There is a warning message that says so on removing a hardware token from your account
    (0)

  7. #7
    Player
    Culfinrandir's Avatar
    Join Date
    Aug 2014
    Posts
    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    I would be very wary of opening these things up. We had a similar tool for the email/VPN system at work & they needed to be sent away when they failed. From what I was led to believe some contain anti-tamper devices so that opening or removing/replacing batteries etc invalidated the "fixed key" used to create the login code. The result being a locked account.

    I'd just buy a new key & keep the existing one as a relic, unfortunately.
    (2)

  8. #8
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    Have to agree with Culfinrandir. Although I've never opened up this particular authenticator myself, I believe it'll "reset" upon disassembly (so if put back together right it'll still work at generating numbers, but it'll no longer be synchronised with code on the back aka useless), time to replace it or switch to a smart phone solution, sorry!
    (0)

  9. #9
    Player
    Ageofwar's Avatar
    Join Date
    Apr 2012
    Location
    Ul'dah
    Posts
    1,096
    Character
    Age Ofwar
    World
    Hyperion
    Main Class
    Black Mage Lv 80
    If you are ordering it today it will take up to 28 days to arrive. If it's really bad and you have an iOS or Android phone I would recommend the app which is still working fine for me after a month
    (0)

  10. #10
    Player
    Formedras's Avatar
    Join Date
    Aug 2013
    Posts
    7
    Character
    Oris Traxin
    World
    Balmung
    Main Class
    Thaumaturge Lv 50
    Ugh. Ok, so the risk outweighs the reward, especially since I don't remember my Removal password.
    Well, I definitely can't keep using this thing if it takes me five minutes each time.
    So goodbye hardware auth. Crud.

    Right. Thanks for the help, guys.
    (0)

Page 1 of 2 1 2 LastLast

Tags for this Thread