Quote Originally Posted by MistakeNot View Post
As for reading instructions - you have never done any tech support I assume. To a first approximation nobody reads instructions. If they do it is only as a last resort when everything else has been tried without success.
Well you assumed wrong actually, I deal with that almost every day with both my job and with old parents. I said I'm baffled, not I don't understand why.

I think we are actually on the same page in terms of why these people are that way, you are just a better person in terms of just pointing out the reasons behind it whereas I made the conclusion that's a behavior of (generally) ignorant or at least not self aware.