Maybe I'm blind or can't read, but...

[Nikita]

I understand where you're coming from. However, I think that giving us an in-game hair salon is enough.

Pick the race/gender/features/name you like the most because it'll be permanent, but rest assured that you can change hair style/colors at any time. That's fair enough if you ask me.

There's a very good example of one of these players on my server. Multiple lv50s, so he obviously put a lot of time into his character. But, he's a total d-bag and the whole server basically hates him. He made his own reputation. People don't hate him because they're hateful, they hate him because of the things he's done/said to others (some of which should have constituted a ban imo).

Allowing players like these to freely change their name/character just gives them the green light to keep acting the way they do without consequence. I say f*ck that. If you want to be an asshole, expect to be treated as such.

There is an easy fix to that, though, they could just show character change history on your lodestone or something of that sort, maybe search for names and it will show who that character changed into. I really don't think is fair to punish the people who have legitimate (non sneaky) reasons to use this feature just because there are a few jerks playing the game.