Since this one's on the dev tracker -

I definitely think people should be allowed to race change. Preferably for a small Crysta fee or whatever after the 2.0 free re-customise, so people don't race change every day or something silly like that, and as an extra revenue source for SE. It's one of the cases of 'acceptable breaks from realism' that you frequently find in MMO design; people should be able to change their minds about how they want to present themselves in-game as drastically as they feel is necessary.

Edit: As for name change, maybe give an option to do that once. I wound up making a new character recently on the assumption that race changes would happen but name changes wouldn't; I think freely available name changes could be damaging to the game's community.