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  1. #1
    Player
    Bowen's Avatar
    Join Date
    Aug 2011
    Location
    Limsa Lominsa
    Posts
    1,248
    Character
    Luca Abbot
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 80

    [Patch 3.15] Mac OS X El Capitan Freezing Regularly

    ————————————————————————————
    This is a follow up to my previous thread made yesterday regarding a separate error:
    Link
    ————————————————————————————
    Hello! So after my recent struggles trying to get FFXIV: Heavensward to play on my iMac due to the bug going on with the Yosemite version, I upgraded to El Capitan. While I have my own gripes about this new OS (it's noticeably slower and clunkier than Yosemite among other issues) I was playing just fine until I encountered a certain bug while in Revenant's Toll twice now.

    The bug can be seen here in my popoto phone quality: Link

    It happened once when I teleported into the zone, and another time when I interacted with a quest NPC (one of the Domain children for a lvl 54 quest.) The bug causes everything to freeze. The cursor can still be moved around, but I am unable to exit to the desktop. I have been forced to manually shut down and restart my Mac as a result. The game is totally unplayable due to this and it's become another reason into me wanting to cancel my five year long subscription. I hope this issue can be resolved soon!
    ————————————————————————————
    Mac Specs:

    OS X El Capitan
    Version 10.11.2

    iMac (21.5-inch, Late 2012)
    Processor: 2.7 GHz Intel Core i5
    Memory: 8 GB 1600 MHz DDR3
    Startup Disk: Macintosh HD
    Graphics: NVIDIA GeForce GT 640M 512 MB
    (0)
    Last edited by Bowen; 12-18-2015 at 09:29 AM. Reason: Errors in text, etc

  2. #2
    Player
    Bowen's Avatar
    Join Date
    Aug 2011
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    Limsa Lominsa
    Posts
    1,248
    Character
    Luca Abbot
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 80
    After doing a fresh install, I'm still encountering this bug. This time it happened AS I was logging into the game.

    Picture here: Link

    I am beyond irritated at this point and if the issue isn't resolved soon I'm just going to have to unsubscribe.
    (0)
    Last edited by Bowen; 12-20-2015 at 03:25 AM. Reason: Added picture

  3. #3
    Player
    Bowen's Avatar
    Join Date
    Aug 2011
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    Limsa Lominsa
    Posts
    1,248
    Character
    Luca Abbot
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 80
    I turned the graphical settings to standard after the last occurrence, and this time the game actually went and started... to a black screen with music playing in the background. Still frozen.
    (0)
    Quote Originally Posted by Fernehalwes View Post
    Thal's Balls! These forums are hot enough to melt an ice goddess.

  4. #4
    Player
    MinaKeatley's Avatar
    Join Date
    Dec 2015
    Posts
    7
    Character
    Mina Keatley
    World
    Balmung
    Main Class
    Bard Lv 60
    Exact same problem here. My crashes even look like your screenshot photo. Very frustrating and unplayable.

    I tried a full reinstall. I tried lowering my graphics settings. Started Tuesday after 3.15 patch.

    Mac specs:
    OS X El Capitan, Version 10.11.2
    iMac (21-inch, Late 2012)
    Processor: 2.9 GHz Intel Core i5
    Memory: 8 GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GTX 660M 512 MB
    (0)
    Last edited by MinaKeatley; 12-21-2015 at 12:02 PM.

  5. #5
    Player
    MinaKeatley's Avatar
    Join Date
    Dec 2015
    Posts
    7
    Character
    Mina Keatley
    World
    Balmung
    Main Class
    Bard Lv 60
    I know it's Sunday, but I'm really frustrated about this. Is there anything I can do other than post here and send bug reports on SE's website? I can't really make a ticket in game since I can't stay connected very long.

    I'd try another fresh install if anyone has a link to the mac download?

    Thanks for any advice.
    (0)

  6. #6
    Player
    Bowen's Avatar
    Join Date
    Aug 2011
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    Limsa Lominsa
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    1,248
    Character
    Luca Abbot
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 80
    Quote Originally Posted by MinaKeatley View Post
    I know it's Sunday, but I'm really frustrated about this. Is there anything I can do other than post here and send bug reports on SE's website? I can't really make a ticket in game since I can't stay connected very long.

    I'd try another fresh install if anyone has a link to the mac download?

    Thanks for any advice.
    I doubt the fresh install will help, since I'm still experiencing the same issue.
    (0)

  7. #7
    Player
    MinaKeatley's Avatar
    Join Date
    Dec 2015
    Posts
    7
    Character
    Mina Keatley
    World
    Balmung
    Main Class
    Bard Lv 60
    It might if my files are corrupted or something? But I can't even find WHERE to download the mac version from again. Very frustrating.
    (0)

  8. #8
    Player
    Enesuia's Avatar
    Join Date
    Aug 2014
    Posts
    39
    Character
    Tai Waaaa
    World
    Excalibur
    Main Class
    Conjurer Lv 60
    I am starting to also get random freezing and if I click my client it will give me and error to wait for it to respond or not. :/ What the heck? Started after 3.1 patching.
    (0)

  9. #9
    Player
    MinaKeatley's Avatar
    Join Date
    Dec 2015
    Posts
    7
    Character
    Mina Keatley
    World
    Balmung
    Main Class
    Bard Lv 60
    I was hoping the patch would fix the problem, but no luck. Still crashing regularly.
    (0)

  10. #10
    Player
    Bowen's Avatar
    Join Date
    Aug 2011
    Location
    Limsa Lominsa
    Posts
    1,248
    Character
    Luca Abbot
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 80
    Quote Originally Posted by MinaKeatley View Post
    I was hoping the patch would fix the problem, but no luck. Still crashing regularly.
    I still can't even load into the game. Just a black screen. The fact that we still haven't seen a response is extremely annoying.
    (0)

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