[Suggestion] GM Rating

[Kuwaitum]

I suggest that every after case that is reported and a GM contacts a player, a window with a Rating System appears and the customer (player) rates how was their GM with them:
- Clarity in speech : 1-5
- Helpfulness: 1-5
- Politeness: 1-5
- Response: 1-5
- Knowledgeable: 1-5

SE should know how their GM treat their paying costumers.

Story behind the suggestion:

I never thought about writing this before I interacted with my last GM, I won't mention names. This GM is the 4th I spoke with since game official release in 2013.

The previous 3 GMs were very helpful and if they couldn't do anything in real, they suggested to write to the forums or promised to see or to deliver my concern to the responsible people at SE/FFXIV quarters.

Yet when it came to the 4th, I wish I never spoke with them.. They weren't helpful at all and closed my case in my face, I am mad and they simply instead of calming me down they started to give weird reasons that I felt offended! I don't know if it was intentional or not, but that wasn't how a GM (a representative of SE to talk to a long time costumer), I am not their enemy, I have an issue and I want it to be resolved. Copying and pasting what I already read on the ToS in my face isn't helping! GMs should know how to calm down people before even getting into the issue

There should be a system that rates the GMs accordingly, and SE should follow up their employees that deal with us - the costumers - for a better service.

[Oopsy]

I work in the networking support department of a gaming console helping customers connect to the internet with their consoles. I also support any miss-routed people with billing, updates, account issues, ect. Some thing are just hard messages. All you really can do is say this is what it is after that it just turns into a bickering match.
Rating the experience doesn't help much. Customer are unreliable judges. If a customer is having an issue with billing or anything involving money they will judge you extremely poorly or good depending on wither or not they got what they wanted.

Frankly "Good customer service" and "Terrible experience" is a much better rating system then 1-10 or 1-5. Keep it simple Yes or No. People judge things to differently to get a good reading off 1-5 especially if 1 is bad and 5 is great/exceeded expectations.To many questions also makes people rush or skip and just go with one number down the board. 3 questions can be to many for some people.

[Bahnei]

Should be happy you got a GM to begin with, 99% of us just get a copy/pasted message reply saying "how sorry they are for the inconvenience, goodbye" *caseclosed* :/