What can we do about Level 3?

[Catwho]

My usual DSL route from Atlanta to Montreal is down and for the first time I'm being routed through Level 3. Halone's frozen bits, this lag is awful. I ran a tracert and while I know you have to take the response pings from that with a grain of salt, this is what I'm currently seeing:

C:\WINDOWS\system32>tracert 199.91.189.40

Tracing route to 199.91.189.40 over a maximum of 30 hops

1 1 ms <1 ms <1 ms dslrouter [192.168.1.254]
2 525 ms 110 ms 6 ms adsl-72-152-234-1.asm.bellsouth.net [72.152.234.1]
3 6 ms 5 ms 8 ms 70.159.177.107
4 463 ms 455 ms 478 ms 70.159.177.113
5 273 ms 295 ms 338 ms 70.159.176.43
6 207 ms 228 ms 311 ms gar7.attga.ip.att.net [12.122.85.149]
7 117 ms 187 ms 131 ms 12.122.141.233
8 * * 554 ms ae15.edge5.atlanta2.level3.net [4.68.62.225]
9 626 ms 639 ms 641 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 627 ms 686 ms 674 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 615 ms 33 ms 34 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 42 ms 42 ms * 192.34.76.10
13 370 ms 399 ms 242 ms 199.91.189.242
14 45 ms 44 ms 44 ms 199.91.189.40

Trace complete.

This is not a Square Enix problem. This is a problem between our ISPs and Level 3.

Does anyone know of any action that we can collectively take to get our ISPs to force Level 3 to get their poop together? Like, a coordinated email blitz attack or something? :/ Everyone call and whine about Level 3 to Comcast and AT&T on the same day?

[Lan_Mantear]

My usual DSL route from Atlanta to Montreal is down and for the first time I'm being routed through Level 3. Halone's frozen bits, this lag is awful. I ran a tracert and while I know you have to take the response pings from that with a grain of salt, this is what I'm currently seeing:



This is not a Square Enix problem. This is a problem between our ISPs and Level 3.

Does anyone know of any action that we can collectively take to get our ISPs to force Level 3 to get their poop together? Like, a coordinated email blitz attack or something? :/ Everyone call and whine about Level 3 to Comcast and AT&T on the same day?

I don't think there is much you can do. At least not in a timely fashion. If you can prove extreme latency on all communication for multiple subscribers(20+), through a specific route, you may be able to get someone's attention with an Executive Complaint.