wife has this weird issue on her windows 8.1 for awhile then it stopped after one update from microsoft. But we had a trick and I can't remember which way it was. But if you did it wrong it required a restart. The trick was pushing the play button with mouse or enter button. I know those are the only two choices. But one way always caused it to crash and the other always to start. But if you spaced out and did it wrong once the other way wouldn't work till you restarted.