I was playing normally when I got stuck in a black loading screen and had to hard reset and after that I've been unable to play at all.
After that I've been getting 'FFXIV has stopped working' every time after I login and press Play. I can open the launcher and type in my username/password and press play. After that the screen goes black and crashes. I can't go to the title screen.
When I use DirectX 9.0c it crashes
When I use DirectX 11 it stays on the black screen a little longer before crashing
If I turn off antivirus, the screen stays black and nothing loads. When I click to exit the window, the sound of a dialouge box opening plays but the screen remains black
I've:
- Restarted my computer
- Run as administrator
- Run compatibility mode for Win7
- Uninstalled/Reinstalled several times
- Tried turning DEP off but it doesn't let me
- Finished all OS updates
- Run launcher from directory
- Wipe and reinstall Windows 8.1
- Clean reinstall of FFXIV
Here's my Event Viewer details. It gives two types of errors (because I tried to open the game several times)
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x566b0e6e
Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x5308893d
Exception code: 0xc0000374
Fault offset: 0x000df996
Faulting process id: 0x121c
Faulting application start time: 0x01d13f14b22b3cb3
Faulting application path: F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f1503d7a-ab07-11e5-8258-b8e8564a4b29
Faulting package full name:
Faulting package-relative application ID:
&
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x566b0e6e
Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x5308893d
Exception code: 0xc0000005
Fault offset: 0x0004b02e
Faulting process id: 0x12c8
Faulting application start time: 0x01d13f1400ea2016
Faulting application path: F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4015ef9c-ab07-11e5-8258-b8e8564a4b29
Faulting package full name:
Faulting package-relative application ID:
And my computer info... I'm running Bootcamp on a MacBook Retina:
Windows 8.1 Pro
Processor: Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz 2.40 GHz
Installed memory (RAM): 8.00 GB
System type: 64-bit Operating System