I don't think you honestly believe what you just wrote, because you'd have to be blind not to see the obvious complaints are quite justified.
The reason there's discontent is because everything is the same. I log in, I do my dailies, I log out. That's about as much fun as I get and that's only because I foolishly paid up my subscription for months in advance. I'm getting tomes for new gear. This gear is not special and is basically a glamor with a few extra HP attached. This endless treadmill of grinding for the sake of grinding, just so we can do more grinding is a horrible way to press forward.
Only an idiot would allow this trend to continue without saying something. If you don't make your voice heard, it's as good as affirming their decisions. It's basically saying they're doing a grand job, and you're happy to get the same bland content patch after patch. Well, here's my take. I need to see some real changes soon. This game is getting old fast, and it's going to start driving players away. When that happens, content will worsen due a lack of revenue and become even more stale, and eventually it will lead to the games downfall.
I've seen what happens when MMO's grow stale, and it's not fun. It's high time Yoshi started growing our characters outwards rather than purely upwards. Final Fantasy XI. You want to know what they did there? Steady level cap rises, new zones which were actually challenging to fully explore, new jobs, new mechanics. New unique equipment that was worth owning even at high levels (not just gear which has +1 vitality). Limbus. Dynamis. Each expansion was hugely meaningful and added something new to be enjoyed for months to come.
To be honest, where FFXIV mostly falls flat is the complete lack of any reason to stay in the zones once you've completed their quests. Fates just aren't motivation enough, and they're too easy to have any kind of challenge to exploration. FFXI at least had conquest and the WoTG equivalent, with city states fighting over control. You also gained meaningful XP from enemies in the field, so experience parties were commonplace.
If they just made the overworld a bit more meaningful, they could solve a lot of problems in one sweep.